Swisslog
Swisslog is a global provider of automation and software solutions for warehouses, distribution centers, and hospitals, offering systems such as automated storage and retrieval, robotics, and logistics software. The company serves retailers, e-commerce providers, manufacturers, and healthcare organizations, generating revenue through the design, implementation, and long-term service of turnkey automation projects and related software. It operates as part of the KUKA Group, with headquarters in Switzerland and regional offices worldwide.
- Warehouse Management
- Manufacturing Execution & Quality
- IT Consulting & Implementation
- Revenue
- $900.0M
- Employees
- 2,800
- Founded
- 1900
- Headquarters
- Buchs, Switzerland
What 27 Arbolus experts think of Swisslog
NPS responses are overwhelmingly positive, with 70% scoring 8 or above and 2 top scores of 10. Renewal intent is consistently strong across high spenders and core sectors, while stickiness is supported by a large majority reporting more than one year of implementation. Key themes include operational reliability, effective vendor support, and scalable solutions as main drivers of satisfaction.Overall Customer Sentiment: Positive
Who reviewed Swisslog
- C-Suite 52% (14)
- Director 26% (7)
- Manager 22% (6)
Employer names and spend open once the report publishes.
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Sentiment
22 Net Promoter Score, from 27 scored reviews- Promoters 8
- Passives 17
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 22 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 80% 10 answers
- 40% 5 answers
- 100% 2 answers
- 8.2/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
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