Symbotic

symbotic.com · Wilmington Manor, United States of America

Symbotic designs, manufactures, and deploys AI-enabled robotic automation systems for warehouse and distribution center operations, helping large retailers and wholesalers automate case handling, storage, and retrieval. Its platform combines autonomous mobile robots, high-density storage, and software to increase throughput and reduce labor and space costs, generating revenue through system sales, long-term service, and operating agreements.

Warehouse Management
Manufacturing Execution & Quality
Asset Performance Management

Listed in

Revenue: $1.6B
Employees: 2,100
Founded: 2007
Headquarters: Wilmington Manor, United States of America

What 5 Arbolus experts think of Symbotic

NPS scores cluster between 3 and 8, with most scores in the 5–8 range, indicating moderately positive sentiment. 40% express firm renewal intent, 40% are unsure, and 20% indicate no intent to renew. Stickiness is mixed, with 40% in less than one year of implementation, 40% in pilot, and 20% in more than one year. Major themes include uncertainty among newer high-spend clients and moderate satisfaction from established users.Overall Customer Sentiment: Neutral

Who reviewed Symbotic

Total customers 5 5 current · 0 former

Reviews growth +5 in six months

Seniority of respondents

C-Suite 40% (2)
Director 40% (2)
Manager 20% (1)

Product Executive Director NPS 7 Submitted Apr 2026

Engineering Engineer Manager NPS 5 Undecided Submitted Apr 2026

Executive C-Suite NPS 8 Will renew Submitted May 2026

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Sentiment

-40 Net Promoter Score, from 5 scored reviews

Promoters 0
Passives 3
Detractors 2

Cumulative NPS by month

+3 over 3 months

Dec 3
Apr 6
May 6

Net Promoter Score across 1 reviews, accumulated up to each month. Category median -40 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 25%

Will renew 1
Undecided 2
Not renewing 1

Plan to renew, by seniority

C-Suite 50% 2 answers
Director 0% 1 answer
Manager 0% 1 answer

8/10 Average score from customers who will renew
6.5/10 Average score from undecided customers
3/10 Average score from customers not renewing

For people who use Symbotic

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