Arbolus Intelligence

SunGard Financial Systems - now part of FIS

fisglobal.com · Jacksonville, United States of America

FIS (Fidelity National Information Services) is a global financial technology company that provides core banking systems, payment processing, capital markets and asset management software, and related outsourcing services to banks, asset managers, insurers, merchants, and other financial institutions. The company generates revenue through software licensing, transaction processing fees, and managed and professional services. SunGard Financial Systems was acquired by FIS in 2015 and its products and services have been integrated into FIS’s broader banking and capital markets portfolio.

  • Payment Processing
  • Wealth & Investment Software
  • Enterprise ERP
Listed in
Revenue
$15.0B
Employees
55,000
Founded
1968
Headquarters
Jacksonville, United States of America

What 136 Arbolus experts think of SunGard Financial Systems - now part of FIS

NPS scores range from 1 (detractors) to 10 (promoters), with the majority of ratings between 7 and 10 and a weighted average near 8. Renewal intent is positive but not unanimous: several high spenders and influencers report ongoing or likely usage, but notable offboarding and neutrality emerge from users citing complexity or outdated interfaces. Most customers are in the mature implementation phase (>1 year), emphasizing stickiness driven by workflow integration, compliance support, and operational reliability. Core feedback themes highlight robust functionality, reporting, and reliability as positives, offset by cons such as complex user experiences, slower innovation, and challenges in automation and integration.Overall Customer Sentiment: Positive

Who reviewed SunGard Financial Systems - now part of FIS

Total customers 136 130 current · 6 former
Reviews growth +117 in six months
Seniority of respondents
  • C-Suite 71% (97)
  • Director 21% (29)
  • Manager 8% (11)
Generalist Leader C-Suite NPS 8 Undecided Submitted Aug 2026
Engineering Engineer Not specified NPS 1 Submitted Aug 2026
Not specified C-Suite NPS 7 Undecided Submitted Jun 2026

Employer names and spend open in the full report, along with the other 133 customers.

Everything 136 customers told us about SunGard Financial Systems - now part of FIS.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

20 Net Promoter Score, from 136 scored reviews
  • Promoters 47
  • Passives 70
  • Detractors 19

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 5 reviews, accumulated up to each month. Category median 30 across 5 companies.

Praised

  • Modern UI and Improved Integration
  • Automation and AI Capabilities
  • Cloud-Native and Flexible Architecture
  • Established Regulatory and Functional Coverage

Criticised

  • Complex User Experience
  • Outdated Interface and Thin API
  • Implementation and Maintenance Effort
  • Escalating Cost and Licensing Model

What customers say

Established Regulatory and Functional Coverage
“I rely on the platform for regulatory reporting, reconciliation control, and having a single auditable system of record, all of which are critical to our operations.”
Operational Efficiency and Process Automation
“We use the platform to improve financial processing, automate recurring workflows, and reduce manual intervention, resulting in better operational control.”
Supports Complex Workflows and Portfolio Management
“I use it for portfolio and investment management, which leads to better oversight and faster, more accurate investment decisions due to reliable data processing.”

Renewal intent

Plan to renew 49%
  • Will renew 29
  • Undecided 21
  • Not renewing 9

Plan to renew, by seniority

  • C-Suite 40% 40 answers
  • Director 71% 14 answers
  • Manager 60% 5 answers
  • 8.4/10 Average score from customers who will renew
  • 7.6/10 Average score from undecided customers
  • 4.7/10 Average score from customers not renewing

Top alternatives

Most weighed by SunGard Financial Systems - now part of FIS customers

Report

Customer Report - Oct 2026 Oct 2026 136 + 16

Other companies in both categories with a customer report.

See all 3,014 Data & Analytics companies →

For people who use SunGard Financial Systems - now part of FIS

Do you use SunGard Financial Systems - now part of FIS at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

  • 136 customers of SunGard Financial Systems - now part of FIS have already contributed
Share your experience

Takes a few minutes. Your identity stays anonymous.