Arbolus Intelligence

Taktile

taktile.com · Berlin Treptow, Germany

Taktile provides a decision automation platform that helps financial services and fintech companies design, test, and deploy data-driven decision flows for use cases such as credit underwriting, risk scoring, and customer onboarding. Its cloud-based software integrates with data sources and core systems so risk and product teams can configure and iterate decision logic without heavy engineering effort. The company generates revenue through subscription fees and usage-based pricing for its SaaS platform and related services.

  • Lending & Credit Software
  • MLOps & ML Platforms
  • Workflow Automation
Listed in
Revenue
$12.0M
Employees
120
Founded
2020
Headquarters
Berlin Treptow, Germany

What 10 Arbolus experts think of Taktile

NPS distribution is largely positive, with the majority of scores at 7 or above, multiple ratings of 8-10, and a smaller signal for detractors. Renewal intent is generally positive for high spenders but features a notable proportion of 'Not Sure,' particularly among those piloting the tool or with under one year of use. Stickiness increases with time on platform. Key expert feedback highlights strengths in automation, flexibility, and operational efficiency, while main weaknesses relate to integration complexity, cost, and evolving AI or analytics features.Overall Customer Sentiment: Positive

Who reviewed Taktile

Total customers 10 10 current · 0 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 50% (5)
  • Director 50% (5)
Finance Leader Director NPS 9 Will renew Submitted Apr 2026
Executive C-Suite NPS 7 Submitted Apr 2026
Product Leader Director NPS 8 Undecided Submitted Mar 2026

Employer names and spend open in the full report, along with the other 7 customers.

Everything 10 customers told us about Taktile.

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Sentiment

30 Net Promoter Score, from 10 scored reviews
  • Promoters 4
  • Passives 5
  • Detractors 1

Cumulative NPS by month

+0 over 6 months
  • Dec 8
  • Mar 8
  • Apr 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 24 across 2 companies.

Praised

  • Adaptability to Evolving Risk Needs
  • Decision Automation and Consistency
  • Integration with Data and Models
  • Enhance AI and Predictive Capabilities

Criticised

  • Integration and Platform Performance
  • Data and Expertise Requirements
  • Implementation Complexity and Cost
  • Competitive Switching Risk

What customers say

Adaptability to Evolving Risk Needs
“The platform lets us quickly adjust decision logic as our business or risk requirements change, making it highly responsive.”
Decision Automation and Consistency
“I rely on Taktile for its ability to automate decision workflows, which drives consistency and reduces manual assessment in our credit decisioning.”
Integration with Data and Models
“I appreciate how Taktile integrates data and predictive models into our workflow, which enhances decision quality.”

Renewal intent

Plan to renew 50%
  • Will renew 4
  • Undecided 3
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 67% 3 answers
  • Director 40% 5 answers
  • 9.3/10 Average score from customers who will renew
  • 7.7/10 Average score from undecided customers
  • 6/10 Average score from customers not renewing

Top alternatives

Most weighed by Taktile customers

Report

Customer Report - Sep 2026 Sep 2026 10 + 1

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