Talkwalker
Talkwalker is a social listening and consumer intelligence platform that helps brands, agencies, and enterprises monitor online conversations, measure brand performance, and derive insights from social media, news, blogs, and other digital sources. Its SaaS platform uses AI and analytics to support use cases such as brand monitoring, campaign measurement, crisis management, and market research, sold primarily via subscriptions to marketing, communications, and insights teams.
- Marketing Analytics & Attribution
- Social Media & Community Management
- Business Intelligence & Dashboards
- Revenue
- $80.0M
- Employees
- 550
- Founded
- 2009
- Headquarters
- Luxembourg, Luxembourg
What 25 Arbolus experts think of Talkwalker
The NPS distribution is strongly positive, with 15 out of 20 NPS scores at 7 or above, and multiple perfect scores (NPS 10) from long-term users. Renewal intent, where provided, is positive among mid- and high-spenders, with very few expressing uncertainty or offboarding status. The majority of respondents are in the advanced implementation stage—over 75% have used Talkwalker for more than a year, indicating strong stickiness. These quantitative themes reflect generally high satisfaction with platform capabilities and support.Overall Customer Sentiment: Positive
Who reviewed Talkwalker
- C-Suite 48% (12)
- Director 32% (8)
- Manager 20% (5)
Employer names and spend open once the report publishes.
Tell us when the Talkwalker report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
36 Net Promoter Score, from 25 scored reviews- Promoters 10
- Passives 14
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 23 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 50% 2 answers
- 67% 3 answers
- 67% 3 answers
- 7.8/10 Average score from customers who will renew
- 8.7/10 Average score from undecided customers
Top alternatives
Most weighed by Talkwalker customers
More in Data & Analytics and Workplace & Productivity
Other companies in both categories with a customer report.
For people who use Talkwalker
Do you use Talkwalker at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 25 customers of Talkwalker have already contributed
Takes a few minutes. Your identity stays anonymous.