TESTRAIL
TestRail, developed by Gurock Software, is a test case management and quality assurance platform that helps software development teams plan, organize, track, and report on manual and automated testing activities. It integrates with popular issue trackers and CI/CD tools so QA and engineering teams can centralize test cases, runs, and results, and improve release quality. The company generates revenue through subscriptions and licenses to its cloud-hosted and on-premise TestRail products for organizations of various sizes.
- Product Analytics & Feedback
- IT Consulting & Implementation
- Revenue
- $35.0M
- Employees
- 200
- Founded
- 2004
- Headquarters
- Bad Homburg vor der Höhe, Germany
What 10 Arbolus experts think of TESTRAIL
NPS ratings indicate moderate to strong satisfaction, with 50% of responses at 7 or above and standout promoters citing reliability and audit readiness. Renewal intent is mostly positive among high-NPS segments, though some influencer roles express uncertainty. Stickiness is high with 80% reporting over a year of use, reflecting enterprise embedding. Key positives include seamless integration, regulatory support, and a user-friendly interface. Negatives focus on dated admin UI and scalability under extreme bulk data. Overall Customer Sentiment: Positive
Who reviewed TESTRAIL
- C-Suite 50% (5)
- Manager 50% (5)
Employer names and spend open in the full report, along with the other 7 customers.
Everything 10 customers told us about TESTRAIL.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-30 Net Promoter Score, from 10 scored reviews- Promoters 1
- Passives 5
- Detractors 4
Cumulative NPS by month
+0 over 5 months- Mar 7
- Apr 6
- May 7
- Jun 7
- Jul 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 0 across 2 companies.
Praised
- Robust Reporting and Integration
- Enterprise Auditability
- User Interface and Usability
- Collaborative Editing Innovation
Criticised
- Cost Increases as Switching Trigger
- Platform Scalability and Performance Risk
- Switching for Seamless Jira Integration
- Bulk Data Management Performance
What customers say
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 1 answer
- 6/10 Average score from undecided customers
Top alternatives
Most weighed by TESTRAIL customers
Report
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