Arbolus Intelligence

Trainual

trainual.com · Phoenix Lake, United States of America

Trainual provides a SaaS platform that helps small and mid-sized businesses document processes, create playbooks, and deliver standardized training so teams can onboard and operate consistently. The software centralizes SOPs, policies, and role-based content with tracking and testing to ensure employees complete required training. Revenue comes from subscription plans sold primarily to growing businesses and franchises across industries.

  • Learning Management
  • Knowledge Management & Collaboration
  • Project & Work Management
Listed in
Revenue
$18.0M
Employees
180
Founded
2018
Headquarters
Phoenix Lake, United States of America

What 7 Arbolus experts think of Trainual

NPS scores for Trainual are positive, ranging from 7 to 9. Renewal intent is mixed, with some high spenders indicating uncertainty and others confirming an intent to renew. Most customers are in the MoreThan1Year implementation stage, and key positive feedback emphasizes onboarding value and process standardization. Negative feedback centers on the ongoing need to maintain and update content. Overall Customer Sentiment: Positive

Who reviewed Trainual

Total customers 7 6 current · 1 former
Reviews growth +6 in six months
Seniority of respondents
  • C-Suite 43% (3)
  • Director 43% (3)
  • Manager 14% (1)
Founder C-Suite NPS 8 Undecided Submitted Aug 2026
Operations Leader Director NPS 9 Will renew Submitted Jun 2026
People Ops Manager NPS 9 Will renew Submitted Jun 2026

Employer names and spend open in the full report, along with the other 4 customers.

Everything 7 customers told us about Trainual.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

42 Net Promoter Score, from 7 scored reviews
  • Promoters 3
  • Passives 4
  • Detractors 0

Cumulative NPS by month

+0 over 6 months
  • Mar 8
  • Apr 8
  • Jun 9
  • Jul 9
  • Aug 8
  • Sep 8

Net Promoter Score across 5 reviews, accumulated up to each month. Category median 40 across 5 companies.

Praised

  • Structured Onboarding and Training Value
  • Consistent Process Standardization
  • Combining Knowledge Management and Training
  • Integration with Operational Systems

Criticised

  • Risk of Stale Content
  • Competitive AI Capabilities
  • Superior Workflow Integrations
  • Complexity for Simple Needs

What customers say

Structured Onboarding and Training Value
“Trainual provides a structured way to centralize procedures and onboarding, letting new users understand responsibilities without one-to-one explanations.”
Consistent Process Standardization
“The platform helps document processes in a consistent format and make them accessible, reducing differences in how activities are performed.”
Combining Knowledge Management and Training
“The value for me is how knowledge management is combined with training so organizations can ensure people understand how work should be performed, not just store procedures.”

Renewal intent

Plan to renew 75%
  • Will renew 3
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 0% 1 answer
  • Director 100% 2 answers
  • Manager 100% 1 answer
  • 8.7/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers

Top alternatives

Most weighed by Trainual customers

Report

Customer Report - Sep 2026 Sep 2026 7 + 0

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