Tripleseat Software
Tripleseat Software provides a cloud-based sales and event management platform used by restaurants, hotels, and unique venues to manage group bookings, banquets, and private events, from initial inquiry through contracts and payments. The software centralizes leads, CRM, proposals, BEOs, and reporting to streamline operations and improve conversion for hospitality and event teams. Revenue is generated through subscription licensing and related services for venue customers.
- Project & Work Management
- IT Consulting & Implementation
- Revenue
- $45.0M
- Employees
- 250
- Founded
- 2008
- Headquarters
- Needham, United States of America
What 10 Arbolus experts think of Tripleseat Software
NPS distribution is highly favorable with multiple perfect 10 scores, and the lowest observed value is 6. Renewal intent is overwhelmingly positive, with only one 'Not Sure' response and the rest expressing clear intent to renew. Over 80% of customers have used the solution for more than a year, indicating high stickiness and maturity of adoption. Top themes in quantitative sentiment data include positive product experience, long-term usage, and stable or increasing spend.Overall Customer Sentiment: Positive
Who reviewed Tripleseat Software
- C-Suite 70% (7)
- Director 10% (1)
- Manager 20% (2)
Employer names and spend open once the report publishes.
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Sentiment
40 Net Promoter Score, from 10 scored reviews- Promoters 5
- Passives 4
- Detractors 1
Cumulative NPS by month
+1 over 6 months- Oct 7
- Jan 8
- Mar 8
- May 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 35 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 100% 3 answers
- 100% 1 answer
- 0% 1 answer
- 8.3/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Top alternatives
Most weighed by Tripleseat Software customers
More in Workplace & Productivity and ERP Software
Other companies in both categories with a customer report.
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