VinSolutions
VinSolutions provides automotive dealership CRM and marketing software that helps car dealers manage leads, customer relationships, inventory, and communications across online and in-store channels. The platform integrates with dealer management systems and other Cox Automotive products to centralize customer data, automate follow-up, and support sales and service retention. VinSolutions generates revenue through subscription-based software and related services sold to franchised and independent auto dealerships.
- Sales CRM
- Marketing Automation
- Customer Support & Help Desk
- Revenue
- $180.0M
- Employees
- 700
- Founded
- 2006
- Headquarters
- Mission, United States of America
What 26 Arbolus experts think of VinSolutions
NPS scores are extremely high, with over 60% of respondents rating 9 or 10 and the balance typically above 7. Renewal intent is strong, with almost all decision-makers and users signaling intent to renew, and only a minority expressing uncertainty. Implementation stage data shows most customers are in long-term active use (over 1 year), confirming strong stickiness. Expert feedback highlights deep CRM functionality, user-friendliness, and workflow automation as main drivers of satisfaction. Isolated concerns relate to migration risk and potential competitive offerings, but do not undermine overall sentiment.Overall Customer Sentiment: Positive
Who reviewed VinSolutions
- C-Suite 71% (18)
- Director 12% (3)
- Manager 17% (4)
Employer names and spend open in the full report, along with the other 23 customers.
Everything 26 customers told us about VinSolutions.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
42 Net Promoter Score, from 26 scored reviews- Promoters 13
- Passives 11
- Detractors 2
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 30 across 8 companies.
Praised
- Expanded Usage and Modular Growth
- Stable Value Proposition
- Budget Increases
- User-Friendly Implementation
Criticised
- Competitive Alternative Risk
- Platform Dependency
- Pricing and Negotiation Leverage
- Vendor Switching Barriers
What customers say
Renewal intent
Plan to renew 88%Plan to renew, by seniority
- 78% 9 answers
- 100% 3 answers
- 100% 3 answers
- 100% 1 answer
- 8.4/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
Top alternatives
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