Arbolus Intelligence

Vimeo

vimeo.com · New York City, United States of America

Vimeo is an online video platform that provides tools for businesses, creators, and organizations to host, manage, and distribute high-quality video content. It offers subscription-based software for video hosting, live streaming, collaboration, and analytics, serving use cases such as marketing, employee communications, and virtual events. Vimeo generates revenue through tiered SaaS subscriptions and related video services sold to individuals, SMBs, and enterprises.

  • Content & Digital Asset Management
  • Marketing Analytics & Attribution
  • Communications & Meetings
Listed in
Revenue
$420.0M
Employees
1,200
Founded
2004
Headquarters
New York City, United States of America

What 23 Arbolus experts think of Vimeo

NPS scores are predominantly positive, with 60% scoring 8-10 and several 9-10 scores indicating high satisfaction, especially among Influencers and Users with more than one year of use. Renewal intent is robust in the upper spending cohorts, though offboarding and churn appear in isolated cases due to gaps in analytics or automation. Stickiness is high, with a majority at more than one year implementation. The main themes are Vimeo’s reliability, quality, and control, though analytics and automation are cited for improvement.Overall Customer Sentiment: Positive

Who reviewed Vimeo

Total customers 23 22 current · 1 former
Reviews growth +16 in six months
Seniority of respondents
  • C-Suite 67% (15)
  • Director 19% (4)
  • Manager 14% (3)
Design Executive Director NPS 4 Undecided Submitted Nov 2025
Engineering Leader C-Suite NPS 7 Submitted Sep 2026
Founder C-Suite NPS 8 Undecided Submitted Apr 2026

Employer names and spend open in the full report, along with the other 20 customers.

Everything 23 customers told us about Vimeo.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

17 Net Promoter Score, from 23 scored reviews
  • Promoters 9
  • Passives 9
  • Detractors 5

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 18 across 2 companies.

Praised

  • AI-Driven Features
  • Video Management Automation
  • Enhanced Analytics
  • Strong Playback Quality & Clean Embeds

Criticised

  • Automation & Management Competition
  • Competing Analytics Platforms
  • Shifts Towards Social Platforms
  • Analytics Actionability

What customers say

Strong Playback Quality & Clean Embeds
“The strong playback quality and clean embedding capabilities make Vimeo ideal for supporting DTC product, campaign, and brand videos.”
Ease of Management
“Vimeo makes video management and embedding much easier for our teams across branded digital properties.”
Professional & Reliable Hosting
“I recommend Vimeo for its reliable, professional video hosting solution tailored for brands needing controlled, on-site video experiences.”

Renewal intent

Plan to renew 55%
  • Will renew 6
  • Undecided 3
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 43% 7 answers
  • Director 50% 2 answers
  • Manager 100% 2 answers
  • 9.2/10 Average score from customers who will renew
  • 6.3/10 Average score from undecided customers
  • 6/10 Average score from customers not renewing

Top alternatives

Most weighed by Vimeo customers

Report

Customer Report - Oct 2026 Oct 2026 23 + 1

Other companies in both categories with a customer report.

See all 3,014 Data & Analytics companies →

For people who use Vimeo

Do you use Vimeo at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

  • 23 customers of Vimeo have already contributed
Share your experience

Takes a few minutes. Your identity stays anonymous.