Vonage
Vonage is a cloud communications company that provides unified communications, contact center, and communications platform-as-a-service (CPaaS) solutions to businesses, enabling voice, messaging, video, and API-based customer engagement. It serves organizations of all sizes that want to modernize their communications and customer experience, generating revenue through subscription-based software and usage-based communication services.
- Communications & Meetings
- Contact Center Software
- API Management & Integration
- Revenue
- $1.3B
- Employees
- 2,500
- Founded
- 2001
- Headquarters
- United States of America
What 15 Arbolus experts think of Vonage
NPS scores are highly positive with 80% of respondents reporting NPS of 8 or above and several rating a perfect 10. Renewal intent is strong among high and mid spenders, with approximately 70% expressing clear intention to renew and another 20% unsure. Implementation stages show most customers are in the mature (>1 year) stage, positively correlating with higher satisfaction. Overall, the main drivers are platform reliability and integration depth.Overall Customer Sentiment: Positive
Who reviewed Vonage
- C-Suite 79% (12)
- Director 7% (1)
- Manager 14% (2)
Employer names and spend open once the report publishes.
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Sentiment
26 Net Promoter Score, from 15 scored reviews- Promoters 6
- Passives 7
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Jul 8
- Jan 8
- May 8
- Jun 8
- Jul 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 30 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 73%Plan to renew, by seniority
- 80% 10 answers
- 0% 1 answer
- 8.9/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
Top alternatives
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