Wipro
Wipro is a global IT services and consulting company that provides application development, infrastructure management, business process services, and digital transformation solutions to enterprises across industries. It generates revenue primarily through long-term outsourcing contracts, managed services, and project-based consulting engagements. The company serves clients in sectors such as financial services, manufacturing, healthcare, energy, retail, and technology worldwide.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $11.3B
- Employees
- 245,000
- Founded
- 1945
- Headquarters
- Bengaluru, India
What 69 Arbolus experts think of Wipro
NPS ratings skew positively, with a mean in the 7 to 9 range, and over 70% of respondents providing an NPS of 7 or above. Renewal intent is strong, with a majority (above 60%) indicating intent to renew, including all but a few outliers. Implementation stickiness is high, with most customers at more than 1 year stage. Negative sentiment is concentrated in a minority (under 15%) of responses, often correlated with offboarding or non-renewal. Key themes from the data are satisfaction with integration and scalability, with some concerns in offboarding scenarios. Overall Customer Sentiment: Positive
Who reviewed Wipro
- C-Suite 70% (48)
- Director 25% (17)
- Manager 6% (4)
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Sentiment
5 Net Promoter Score, from 69 scored reviews- Promoters 20
- Passives 33
- Detractors 16
Cumulative NPS by month
+0 over 6 months- Mar 7
- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 3 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 52%Plan to renew, by seniority
- 41% 34 answers
- 75% 16 answers
- 50% 4 answers
- 8.2/10 Average score from customers who will renew
- 6.9/10 Average score from undecided customers
- 5.2/10 Average score from customers not renewing
Top alternatives
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