Accenture
Accenture is a global professional services company that provides strategy, management consulting, technology services, and outsourced operations to enterprises and governments across industries. It helps clients design and implement digital transformation, cloud, and data-driven solutions, and often manages ongoing IT and business processes under long-term service contracts. The company generates revenue primarily through project-based consulting fees, managed services, and technology implementation engagements.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $64.6B
- Employees
- 750,000
- Founded
- 1989
- Headquarters
- New York City, United States of America
What 152 Arbolus experts think of Accenture
NPS scores are strongly positive, with most responses above 7 and several at the maximum of 10. Renewal intent is generally high but a notable minority report uncertainty or non-renewal, especially among OffBoarding, NotSure, and Pilot implementation stages. Stickiness correlates with advanced implementation stage, with longer-tenured customers reporting greater satisfaction and advocacy. Key feedback highlights consultant quality as a primary reason for recommendation, while questions remain regarding cost and ongoing value realization.Overall Customer Sentiment: Positive
Who reviewed Accenture
- C-Suite 69% (105)
- Director 24% (36)
- Manager 7% (11)
Employer names and spend open in the full report, along with the other 149 customers.
Everything 152 customers told us about Accenture.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
10 Net Promoter Score, from 151 scored reviews- Promoters 43
- Passives 81
- Detractors 27
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 10 reviews, accumulated up to each month. Category median 28 across 10 companies.
Praised
- Consistent Value Delivery
- Sustained Improvement
- High Consultant Quality
- Budget Increase Potential
Criticised
- Inconsistent Experiences
- Value for Cost Questions
- Renewal Uncertainty
- AI as an Alternative
What customers say
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 54% 82 answers
- 61% 33 answers
- 63% 8 answers
- 8.4/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 5.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Accenture customers
Report
More in Data & Analytics and Workplace & Productivity
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