ADOBE EXPERIENCE CLOUD
Adobe Experience Cloud is Adobe’s suite of enterprise marketing, analytics, advertising, and commerce applications that helps businesses design, orchestrate, and measure customer experiences across channels. It generates revenue through subscription-based SaaS licenses and related services sold to mid-market and large enterprises globally.
- Marketing Automation
- Customer Data Platform
- Business Intelligence & Dashboards
- Revenue
- $4.5B
- Employees
- 8,000
- Founded
- 2012
- Headquarters
- San Jose, United States of America
What 13 Arbolus experts think of ADOBE EXPERIENCE CLOUD
NPS scores are distributed across the 5–9 range, skewed positively. 60% of experts are Influencers; almost all have used the platform for more than one year. Among high spenders (>$1M), NPS is consistently 9 with renewal intent present or undecided. Only two instances indicate a lack of renewal intent, both outside the highest spend bracket. The recurring use beyond one year across all experts indicates overall stickiness and satisfaction, with no evidence of early stage churn. Overall Customer Sentiment: Positive
Who reviewed ADOBE EXPERIENCE CLOUD
- C-Suite 55% (7)
- Director 27% (4)
- Manager 18% (2)
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Sentiment
23 Net Promoter Score, from 13 scored reviews- Promoters 6
- Passives 4
- Detractors 3
Cumulative NPS by month
+1 over 5 months- Apr 7
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 18 across 8 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 4 answers
- 33% 3 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
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