Arbolus Intelligence

Agile CRM

agilecrm.com · Walnut Cove, India

Agile CRM is a cloud-based customer relationship management platform that combines sales tracking, marketing automation, and customer service tools for small and mid-sized businesses. The product provides contact management, email campaigns, telephony, web engagement, and help desk capabilities in a single system, sold on a subscription basis. It serves companies across industries looking to manage the full customer lifecycle from one integrated solution.

  • Sales CRM
  • Marketing Automation
  • Customer Support & Help Desk
Listed in
Revenue
$8.0M
Employees
120
Founded
2013
Headquarters
Walnut Cove, India

What 21 Arbolus experts think of Agile CRM

Analysis of NPS shows the majority of scores are clustered at the high end, with almost all Users and Influencers rating Agile CRM between 8-10; key driver is its role as a workflow backbone. Renewal intent is strongly positive among high spenders and deeply embedded users, but caution is warranted as a minority express uncertainty or intent not to renew due to legacy reporting and automation constraints. Most organizations report full implementation, with only a modest share in pilot or less than one year of use. Feedback themes highlight operational reliability and data centralization as strengths, but call out reporting rigidity and lack of advanced features as drivers of potential churn.Overall Customer Sentiment: Positive

Who reviewed Agile CRM

Total customers 21 20 current · 1 former
Reviews growth +14 in six months
Seniority of respondents
  • C-Suite 50% (11)
  • Director 19% (4)
  • Manager 31% (7)
Product Leader Manager NPS 10 Will renew Submitted Dec 2025
Engineering Engineer C-Suite NPS 10 Submitted Apr 2026
Not specified C-Suite NPS 5 Submitted Sep 2026

Employer names and spend open in the full report, along with the other 18 customers.

Everything 21 customers told us about Agile CRM.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

35 Net Promoter Score, from 20 scored reviews
  • Promoters 11
  • Passives 5
  • Detractors 4

Cumulative NPS by month

+0 over 6 months
  • Apr 8
  • May 8
  • Jun 8
  • Jul 9
  • Aug 8
  • Sep 8

Net Promoter Score across 6 reviews, accumulated up to each month. Category median 26 across 6 companies.

Praised

  • Efficient Cross-Team Data Integration
  • Centralized Workflow Management
  • Foundation for Operations
  • Flexible Reporting

Criticised

  • Competition with AI-Driven Vendors
  • Churn Due to Static Features
  • Slow Adaptation Risk
  • Basic Predictive Features

What customers say

Efficient Cross-Team Data Integration
“The tool excels at centralizing cross-system data and automating repetitive task handoffs, reducing project times and minimizing error.”
Centralized Workflow Management
“I rely on this platform as the single source of truth that keeps our workflows aligned and performing well.”
Foundation for Operations
“This platform is our backbone for daily operations, unifying workflows and saving us from using multiple tools.”

Renewal intent

Plan to renew 44%
  • Will renew 4
  • Undecided 2
  • Not renewing 3

Plan to renew, by seniority

  • C-Suite 0% 4 answers
  • Director 0% 1 answer
  • Manager 100% 4 answers
  • 9.3/10 Average score from customers who will renew
  • 6.5/10 Average score from undecided customers
  • 7.7/10 Average score from customers not renewing

Top alternatives

Most weighed by Agile CRM customers

Report

Customer Report - Sep 2026 Sep 2026 21 + 0

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