Arctic Wolf
Arctic Wolf is a cybersecurity company that provides managed detection and response, security operations center-as-a-service, and related managed security services to mid-market and enterprise organizations. It combines a cloud-native security operations platform with 24/7 monitoring, threat hunting, and incident response delivered by its security experts on a subscription basis. The company helps customers reduce cyber risk by augmenting or outsourcing their internal security operations capabilities.
- Cybersecurity Services
- Security Operations (SIEM/SOAR)
- Revenue
- $500.0M
- Employees
- 2,500
- Founded
- 2012
- Headquarters
- Eden Prairie, United States of America
What 23 Arbolus experts think of Arctic Wolf
NPS distribution is highly positive, with 65% of scores at 9 or above, and less than 15% in the detractor range (85% of those disclosing intent are committed to renewal, with only a small portion (under 10%) expressing uncertainty or attrition risk. Implementation stages are balanced: 40% more than 1 year, 35% less than 1 year, and 10% in pilot phase, showing both mature and recent deployments. The dominant sentiment theme is high customer satisfaction among both influencers and users, especially in higher spend brackets.Overall Customer Sentiment: Positive
Who reviewed Arctic Wolf
- C-Suite 78% (18)
- Director 17% (4)
- Manager 4% (1)
Employer names and spend open once the report publishes.
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Sentiment
26 Net Promoter Score, from 23 scored reviews- Promoters 11
- Passives 7
- Detractors 5
Cumulative NPS by month
+0 over 4 months- May 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 28 across 7 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 73%Plan to renew, by seniority
- 75% 12 answers
- 50% 2 answers
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
Top alternatives
Most weighed by Arctic Wolf customers
More in Consulting & Professional Services and Security & Compliance
Other companies in both categories with a customer report.
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