Arctic Wolf Networks
Arctic Wolf Networks is a cybersecurity company that provides managed detection and response, security operations center-as-a-service, and related managed security services to mid-market and enterprise organizations. It combines a cloud-native security operations platform with human analysts to monitor, detect, and respond to threats across endpoints, networks, cloud, and identities. The company sells its services primarily on a subscription basis through direct and channel partners.
- Cybersecurity Services
- Security Operations (SIEM/SOAR)
- Revenue
- $600.0M
- Employees
- 2,500
- Founded
- 2012
- Headquarters
- Eden Prairie, United States of America
What 75 Arbolus experts think of Arctic Wolf Networks
NPS scores are heavily skewed positive, with 35% Promoters (9-10), 52% Neutral (7-8), and 13% Detractors (6 or below). Renewal intent is strong, as 78% of customers with available data indicate likelihood to renew. Stickiness is high, with over 80% of responses using the platform for more than 1 year. Key themes are high satisfaction with managed security services, strong integration, and robust support.Overall Customer Sentiment: Positive
Who reviewed Arctic Wolf Networks
- C-Suite 81% (61)
- Director 15% (11)
- Manager 4% (3)
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Sentiment
34 Net Promoter Score, from 75 scored reviews- Promoters 35
- Passives 31
- Detractors 9
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 31 across 6 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 61%Plan to renew, by seniority
- 67% 36 answers
- 50% 6 answers
- 0% 2 answers
- 8.7/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
Top alternatives
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