AXA
AXA is a global insurance and asset management group that provides life, health, property & casualty insurance, savings, and investment products to individuals, businesses, and institutions. It generates revenue primarily through insurance premiums, investment income on managed assets, and related financial services fees. The company operates through a network of subsidiaries and distribution partners across multiple regions worldwide.
- Revenue
- $115.0B
- Employees
- 145,000
- Founded
- 1817
- Headquarters
- Paris, France
What 16 Arbolus experts think of AXA
NPS scores are predominantly high (range 7 to 10), with a majority of responses at 9. Renewal intent is overwhelmingly positive among influencers and high spenders, while some users express uncertainty. 85%+ of respondents have used AXA solutions for more than one year, suggesting strong stickiness, though minor renewal uncertainty exists in user roles. Main themes include satisfaction with the platform's stability and perceived long-term value.Overall Customer Sentiment: Positive.
Who reviewed AXA
- C-Suite 69% (11)
- Director 19% (3)
- Manager 12% (2)
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Sentiment
56 Net Promoter Score, from 16 scored reviews- Promoters 9
- Passives 7
- Detractors 0
Cumulative NPS by month
+0 over 6 months- Feb 8
- Mar 8
- Apr 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 52 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 83% 6 answers
- 0% 2 answers
- 0% 1 answer
- 8.4/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
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