Arbolus Intelligence

BrightHR

brighthr.com · Manchester, United Kingdom

BrightHR provides cloud-based HR software and advisory services for small and medium-sized businesses, offering tools for absence and holiday management, shift planning, document storage, and employee records. The company also sells access to HR and employment law advice lines and related compliance support on a subscription basis. Its platform is used primarily by UK and international SMEs to manage day-to-day people operations and meet employment regulations more efficiently.

  • HRIS & Core HR
  • Workforce Management & Scheduling
Listed in
Revenue
$60.0M
Employees
450
Founded
2015
Headquarters
Manchester, United Kingdom

What 24 Arbolus experts think of BrightHR

NPS among experts skews positive with over 40% scoring 8 or higher, while a minority register low satisfaction (scores 2-5) citing limited advanced functionality and integration. Renewal intent aligns with NPS, with budget-conscious Influencers being less certain. Most users are in the MoreThan1Year implementation stage, supporting ongoing engagement and platform stickiness. Key positive themes include strong ease of use, reliable operation, and reporting, with negatives focused on basic feature set and lack of integration. Overall Customer Sentiment: Positive

Who reviewed BrightHR

Total customers 24 22 current · 2 former
Reviews growth +16 in six months
Seniority of respondents
  • C-Suite 76% (18)
  • Director 5% (1)
  • Manager 19% (5)
Operations Manager C-Suite NPS 9 Submitted Sep 2026
Strategy Leader C-Suite NPS 4 Undecided Submitted Aug 2026
Other Leader Not specified NPS 6 Submitted Jan 2026

Employer names and spend open in the full report, along with the other 21 customers.

Everything 24 customers told us about BrightHR.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

-8 Net Promoter Score, from 24 scored reviews
  • Promoters 7
  • Passives 8
  • Detractors 9

Cumulative NPS by month

-1 over 6 months
  • Apr 8
  • May 8
  • Jul 8
  • Aug 7
  • Sep 7
  • Oct 7

Net Promoter Score across 10 reviews, accumulated up to each month. Category median 20 across 10 companies.

Praised

  • Deeper Integration with Business Systems
  • Expand Advanced Capabilities
  • AI Adoption Potential
  • Simple and User-Friendly

Criticised

  • Cost Sensitivity and Switching Risk
  • AI-Driven Disruption at Scale
  • Competitive Displacement by Better Features
  • Desktop Version Limits Historical Analysis

What customers say

Simple and User-Friendly
“I found BrightHR very easy to use, both for employees and managers, and it was straightforward to upload and manage company documents.”
Strong Self-Service and Admin Reduction
“With BrightHR, employees can log in to access payslips and manage holidays themselves, saving admin time and reducing costs.”
Reliable Operations and Document Management
“I haven't come across any bugs or issues with uptime, and having all documents centralized has made HR much more efficient.”

Renewal intent

Plan to renew 40%
  • Will renew 4
  • Undecided 3
  • Not renewing 3

Plan to renew, by seniority

  • C-Suite 38% 8 answers
  • Manager 0% 1 answer
  • Not specified 100% 1 answer
  • 9/10 Average score from customers who will renew
  • 6.7/10 Average score from undecided customers
  • 5/10 Average score from customers not renewing

Top alternatives

Most weighed by BrightHR customers

Report

Customer Report - Oct 2026 Oct 2026 24 + 2

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