Cloudera
Cloudera is an enterprise data platform company that provides software and cloud services for data engineering, data warehousing, machine learning, and analytics built on open-source technologies such as Apache Hadoop, Spark, and Kafka. It serves large and mid-sized organizations across industries that need to manage, govern, and analyze data across on‑premises, hybrid, and multi‑cloud environments, generating revenue through software subscriptions, cloud services, and support. The company also offers professional services and training to help customers deploy and optimize its data platform.
- Data Warehousing & Lakes
- Business Intelligence & Dashboards
- MLOps & ML Platforms
- Revenue
- $1.0B
- Employees
- 3,000
- Founded
- 2008
- Headquarters
- San Mateo, United States of America
What 40 Arbolus experts think of Cloudera
NPS scores trend positive, with 70% scoring NPS 7 or higher and 20% at NPS 9-10. The majority of renewal intent is affirmatively 'Yes' (60%), especially among high spenders. Stickiness is high, as over 80% report using Cloudera for more than one year, though a small group is in offboarding or pilot stages. The principal themes are high adoption, strong renewal intent in financial and technology sectors, and isolated churn risk among large accounts reporting lower NPS.Overall Customer Sentiment: Positive
Who reviewed Cloudera
- C-Suite 68% (27)
- Director 24% (10)
- Manager 8% (3)
Employer names and spend open once the report publishes.
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Sentiment
17 Net Promoter Score, from 40 scored reviews- Promoters 15
- Passives 17
- Detractors 8
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 7
- Jul 7
- Aug 8
- Sep 7
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 50 across 5 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 61%Plan to renew, by seniority
- 55% 20 answers
- 63% 8 answers
- 100% 1 answer
- 100% 2 answers
- 8.4/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
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