CoStar Group
CoStar Group is a commercial real estate information, analytics, and online marketplace company that provides data, research, software, and listing platforms to property owners, investors, brokers, lenders, and tenants. It aggregates and analyzes property, lease, sales, and market data and monetizes this through subscription-based SaaS products and advertising on its online marketplaces such as CoStar, LoopNet, and Apartments.com. The company primarily serves the commercial and multifamily real estate sectors in North America and other international markets.
- Business Intelligence & Dashboards
- Data Warehousing & Lakes
- Revenue
- $2.5B
- Employees
- 6,000
- Founded
- 1987
- Headquarters
- Washington, United States of America
What 57 Arbolus experts think of CoStar Group
NPS scores skew high, with most experts rating CoStar between 7 and 10, underlining broad satisfaction on data quality and operational impact. Renewal intent is positive among large spenders and established users, but some mid-tier and new adopters show uncertainty or cost-driven churn risk. Stickiness is strongest for organizations deeply embedded in market analytics workflows, especially in high-value segments. Key themes driving sentiment include platform breadth, operational impact, high costs, licensing inflexibility, and rising interest in AI as a future alternative.Overall Customer Sentiment: Positive
Who reviewed CoStar Group
- C-Suite 62% (35)
- Director 25% (14)
- Manager 13% (7)
Employer names and spend open in the full report, along with the other 54 customers.
Everything 57 customers told us about CoStar Group.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
31 Net Promoter Score, from 57 scored reviews- Promoters 25
- Passives 25
- Detractors 7
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 23 across 7 companies.
Praised
- AI-Driven Feature Expansion
- Flexible Licensing and Cost Management
- Greater Student Housing Analytics
- Breadth and Speed of Data
Criticised
- Data Gaps in Niche Markets
- Limited AI and Automation
- High Cost and Licensing Friction
- Competitive Migration on Price and Flexibility
What customers say
Renewal intent
Plan to renew 74%Plan to renew, by seniority
- 87% 15 answers
- 71% 7 answers
- 50% 4 answers
- 0% 1 answer
- 8.3/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
Most weighed by CoStar Group customers
Report
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