CPC
CPC (Custom Pharmaceutical Company) is a contract development and manufacturing organization (CDMO) that provides formulation development, clinical and commercial manufacturing, packaging, and related services for pharmaceutical and biotech companies. It supports clients with customized solutions across the drug development lifecycle, focusing on solid oral dosage forms and other finished product formats. The company generates revenue through fee-for-service development projects and long-term manufacturing and packaging contracts.
- IT Consulting & Implementation
- Revenue
- $45.0M
- Employees
- 250
- Founded
- 2001
- Headquarters
- Philadelphia, United States of America
What 12 Arbolus experts think of CPC
NPS scores are strong, with 7 out of 11 respondents giving scores of 9 or 10, and only one at 7. Renewal intent is positive, with the majority expressing intent to renew, though a small subset (including higher NPS users) remain unsure, often tied to implementation stage or budget. Most customers report quick adoption, with implementation stages evenly spread between Pilot, Less Than 1 Year, and More Than 1 Year. Key positive themes include ease of integration, operational efficiency, and value for money. Concerns exist around automation limitations and potential pricing increases.Overall Customer Sentiment: Positive
Who reviewed CPC
- C-Suite 45% (5)
- Director 27% (3)
- Manager 27% (3)
Employer names and spend open in the full report, along with the other 9 customers.
Everything 12 customers told us about CPC.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
66 Net Promoter Score, from 12 scored reviews- Promoters 8
- Passives 4
- Detractors 0
Cumulative NPS by month
+0 over 6 months- Mar 9
- Apr 9
- May 9
- Jun 9
- Jul 9
- Sep 9
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 52 across 3 companies.
Praised
- Operational Efficiency
- Ease of Integration
- Centralized Visibility
- Expand Automation Features
Criticised
- Integration Constraints
- Manual Intervention Still Needed
- Sensitive to Price Increases
- Reliance on Customer Support
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 50% 4 answers
- 100% 3 answers
- 0% 1 answer
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 8.7/10 Average score from undecided customers
Top alternatives
Most weighed by CPC customers
Report
More in Consulting & Professional Services
Other companies in Consulting & Professional Services with a customer report.
For people who use CPC
Do you use CPC at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 12 customers of CPC have already contributed
Takes a few minutes. Your identity stays anonymous.