Descript
Descript is a software company that provides an AI-powered audio and video editing platform that lets users edit media by editing text transcripts. It serves podcasters, video creators, marketers, and teams producing spoken-word content, monetizing through subscription plans for individuals, prosumers, and enterprises.
- Document & Vision AI
- Product Analytics & Feedback
- Revenue
- $35.0M
- Employees
- 250
- Founded
- 2017
- Headquarters
- San Francisco, United States of America
What 31 Arbolus experts think of Descript
NPS scores are consistently positive with NPS values ranging from 7 to 10. Renewal intent is generally high among those with established workflows, though ambivalence is visible among power users with cost sensitivity. Stickiness is strongest in mature deployments, especially where transcript-based editing is vital. Key expert feedback highlights high satisfaction with product efficiency and AI features, with the main critiques centered on metered pricing that disincentivizes heavy usage. Overall Customer Sentiment: Positive
Who reviewed Descript
- C-Suite 72% (22)
- Director 21% (7)
- Manager 7% (2)
Employer names and spend open in the full report, along with the other 28 customers.
Everything 31 customers told us about Descript.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
35 Net Promoter Score, from 31 scored reviews- Promoters 12
- Passives 18
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 42 across 2 companies.
Praised
- Low Learning Curve
- Effective AI Features
- Transcript-First Editing Model
- Expand API Capabilities
Criticised
- Competitor Flat-Rate Plans
- AI Feature Parity Erodes Differentiation
- Incumbent Editors Bolting On AI Features
- API Batch Limits Impact Workflow
What customers say
Renewal intent
Plan to renew 59%Plan to renew, by seniority
- 50% 12 answers
- 75% 4 answers
- 100% 1 answer
- 8.2/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 6.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Descript customers
Report
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