Equal Connect
Equal Connect is an Indian technology company that provides a digital platform and services to help organizations manage and automate their IT and cloud infrastructure, with a focus on implementation and ongoing support. It works with businesses to design, deploy, and maintain technology solutions tailored to their operational needs, generating revenue through project-based services and managed support contracts.
- Managed IT & Cloud Services
- IT Consulting & Implementation
- Revenue
- $3.5M
- Employees
- 80
- Founded
- 2018
- Headquarters
- Bengaluru, India
What 6 Arbolus experts think of Equal Connect
NPS scores are generally positive, with two responses scoring 9, two at 8, and one at 7, indicating overall favorable sentiment. Renewal intent is split: 60% indicate intention to renew, while 40% plan not to renew, highlighting some churn risk. Stickiness is strongest among multi-year customers with high annual spend, while offboarding and short-tenure customers reflect lower NPS and no intent to renew. Key themes in the data include high value realization for established, long-term clients and churn risk for newer implementations.Overall Customer Sentiment: Positive
Who reviewed Equal Connect
- C-Suite 67% (4)
- Manager 33% (2)
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Sentiment
40 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 3
- Detractors 0
Cumulative NPS by month
-1 over 3 months- Apr 9
- May 9
- Nov 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 28 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 50% 4 answers
- 100% 2 answers
- 9/10 Average score from customers who will renew
- 7.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Equal Connect customers
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