Evernote
Evernote is a productivity software company that provides a cross-platform note-taking and information organization application for individuals and teams. Its platform lets users capture text, images, audio, and documents, organize them into notebooks with powerful search and tagging, and sync content across devices. The company generates revenue through subscription plans that offer expanded storage, collaboration features, and advanced productivity tools.
- Knowledge Management & Collaboration
- Document Management & E-signature
- Revenue
- $90.0M
- Employees
- 250
- Founded
- 2007
- Headquarters
- Redwood City, United States of America
What 26 Arbolus experts think of Evernote
NPS is polarized, with scores ranging from 2 to 10, most clustered between 7 and 10, indicating a loyal base of individual users but significant detractors among enterprise influencers. Renewal intent is mixed, with individual users mostly positive but at least one influencer actively offboarding. Stickiness is high among long-term users, less so for business teams. Expert feedback consistently praises search and web clipping but highlights weak collaboration, disappointing AI, and pricing as negatives.Overall Customer Sentiment: Neutral
Who reviewed Evernote
- C-Suite 56% (15)
- Director 36% (9)
- Manager 8% (2)
Employer names and spend open in the full report, along with the other 23 customers.
Everything 26 customers told us about Evernote.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
19 Net Promoter Score, from 26 scored reviews- Promoters 11
- Passives 9
- Detractors 6
Cumulative NPS by month
-1 over 6 months- Apr 9
- Jun 9
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 36 across 2 companies.
Praised
- Integrated Documentation and Project Management
- Proactive Contextual Intelligence
- AI-Driven Automation
- Simplicity for Knowledge Management
Criticised
- Becoming Less Competitive Over Time
- Clunky Mobile App and Expensive Pricing
- Lack of Team Collaboration and Workflow
- Customer Migration to Competitors
What customers say
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 33% 3 answers
- 50% 2 answers
- 9/10 Average score from customers who will renew
- 3.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Evernote customers
Report
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