Feedzai
Feedzai is a risk management and fraud prevention software company that provides AI-powered platforms for banks, payment processors, and fintechs to detect and prevent financial crime in real time. Its solutions analyze transactions, customer behavior, and other data to identify fraud, money laundering, and other high-risk activities across digital payments and banking channels. The company generates revenue through enterprise software licensing and SaaS subscriptions, along with related services and support.
- Fraud Detection & Prevention
- Payment Processing
- Cybersecurity Services
- Revenue
- $150.0M
- Employees
- 700
- Founded
- 2009
- Headquarters
- Coimbra, Portugal
What 48 Arbolus experts think of Feedzai
NPS scores are overwhelmingly positive, with most respondents reporting scores in the 8-10 range, indicating strong advocacy. Renewal intent is high among bank and fintech influencers and users with long-term contracts, especially high-spenders. Most users are at advanced implementation stages (MoreThan1Year), with a few in pilot or offboarding. The key themes from qualitative feedback are robust real-time fraud detection, scalability to large transaction volumes, and advanced behavioral analytics. Some challenges remain around case management, pricing escalation, and complexity for small organizations.Positive
Who reviewed Feedzai
- C-Suite 57% (27)
- Director 36% (17)
- Manager 6% (3)
Employer names and spend open in the full report, along with the other 45 customers.
Everything 48 customers told us about Feedzai.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
31 Net Promoter Score, from 48 scored reviews- Promoters 22
- Passives 19
- Detractors 7
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 23 across 7 companies.
Praised
- Robust Real-Time Fraud Detection
- Scalability and Operational Impact
- Unified Platform Across Fraud and AML
- Seamless Integration and Data Coverage
Criticised
- Pricing and Licensing Escalation
- Competitive Consortium Networks
- Emergence of Full-Stack AI Platforms
- Case Management and Governance Gaps
What customers say
Renewal intent
Plan to renew 55%Plan to renew, by seniority
- 61% 23 answers
- 43% 14 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 7.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Feedzai customers
Report
More in Data & Analytics and Security & Compliance
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