FIREFLIES.AI
Fireflies.ai provides an AI-powered meeting assistant that records, transcribes, and analyzes voice conversations from video and audio meetings, helping teams capture notes, search conversations, and automate follow-up tasks. The platform integrates with major conferencing and collaboration tools and is sold as a subscription-based SaaS product to businesses and professionals. It monetizes through tiered plans for individuals, teams, and enterprises based on usage and advanced analytics features.
- Document & Vision AI
- Product Analytics & Feedback
- Workflow Automation
- Revenue
- $12.0M
- Employees
- 160
- Founded
- 2016
- Headquarters
- San Francisco, United States of America
What 195 Arbolus experts think of FIREFLIES.AI
NPS responses reflect a positive overall sentiment, with most scores between 7-10 indicating satisfaction, especially with automation, integrations, and time saved. Renewal intent is high in leadership and operations-heavy teams, while hesitancy or churn correlates with cost, accuracy, or privacy concerns. Implementation is spread across both new and mature deployments, with user comments highlighting improvements in meeting efficiency, searchable records, and team productivity. The main negative theme is occasional inaccuracies in transcription or summaries, particularly for technical terms or multi-speaker calls.Overall Customer Sentiment: Positive
Who reviewed FIREFLIES.AI
- C-Suite 60% (117)
- Director 25% (49)
- Manager 14% (27)
Employer names and spend open in the full report, along with the other 192 customers.
Everything 195 customers told us about FIREFLIES.AI.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
19 Net Promoter Score, from 194 scored reviews- Promoters 74
- Passives 84
- Detractors 36
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 12 reviews, accumulated up to each month. Category median 32 across 12 companies.
Praised
- Action Item Tracking and Collaboration
- Efficiency Gains and Time Savings
- Integrations and Searchable Knowledge Base
- Enterprise Integration Expansion
Criticised
- Manual Review Needed
- Transcription and Summary Accuracy
- Privacy and Bot Friction
- Bundling by Native Platforms
What customers say
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 36% 36 answers
- 56% 9 answers
- 43% 7 answers
- 67% 6 answers
- 8.7/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 6.1/10 Average score from customers not renewing
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