Fireworks AI
Fireworks is an AI infrastructure company that provides a cloud platform for deploying, fine‑tuning, and serving large language models and other generative AI models. It targets software companies and enterprises that want low-latency, cost-efficient inference and customization without managing their own GPU infrastructure. The company generates revenue through usage-based and subscription pricing for its hosted APIs and managed model services.
- MLOps & ML Platforms
- Generative AI Platforms
- Cloud Infrastructure & Hosting
- Revenue
- $4.0M
- Employees
- 55
- Founded
- 2023
- Headquarters
- San Francisco, United States of America
What 180 Arbolus experts think of Fireworks AI
75% of NPS scores are 8 or higher, with multiple 10 scores from both Users and Influencers, indicating strong advocacy. Renewal intent is positive among high and mid spenders, especially for production workloads in finance, tech, and e-commerce. 30% of Users are in advanced or more-than-one-year implementation stages, correlating with high satisfaction; pilot-stage and less-than-one-year Users still rate sentiment positively but show more caution or "not sure" intent. Common qualitative themes are praise for fast inference, cost savings, ease of integration, and scalability; main concerns are around documentation, model availability lag, and occasional rate limits. Overall Customer Sentiment: Positive
Who reviewed Fireworks AI
- C-Suite 43% (77)
- Director 15% (27)
- Manager 42% (76)
Employer names and spend open in the full report, along with the other 177 customers.
Everything 180 customers told us about Fireworks AI.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
42 Net Promoter Score, from 180 scored reviews- Promoters 92
- Passives 72
- Detractors 16
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 12 reviews, accumulated up to each month. Category median 44 across 12 companies.
Praised
- Developer Experience and Integration
- Cost Efficiency and Model Flexibility
- Performance and Speed
- Model and Feature Breadth
Criticised
- Model Availability Lag and API Reliability
- Competitive Model and Price Pressure
- Compliance and Data Sovereignty Gaps
- Rate Limits and Traffic Handling
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 54% 26 answers
- 91% 11 answers
- 71% 14 answers
- 67% 6 answers
- 8.7/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by Fireworks AI customers
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