Filevine
Filevine is a legal case management and collaboration software platform that helps law firms and in‑house legal teams manage matters, documents, workflows, and communications in a centralized system. Its cloud-based solution supports intake, task management, document generation, time and expense tracking, and reporting, and it generates revenue through subscription licensing and related services. The company primarily serves plaintiff firms, corporate legal departments, and other legal professionals seeking to streamline operations and improve case visibility.
- Project & Work Management
- Document Management & E-signature
- Business Process Management
- Revenue
- $65.0M
- Employees
- 550
- Founded
- 2014
- Headquarters
- Provo, United States of America
What 16 Arbolus experts think of Filevine
NPS scores are mixed, ranging from 5 (neutral) to 10 (highly satisfied), with the majority in the 7–9 range. Renewal intent is strong among high spenders and decision-makers, while a few lower spend or long-term users remain ambivalent. Stickiness is pronounced for customers with deep workflow integration and higher operational complexity. Key expert feedback emphasizes Filevine’s operational centrality and ability to scale, tempered by concerns over the learning curve, initial set-up, and competitive AI-driven innovation.Overall Customer Sentiment: Positive
Who reviewed Filevine
- C-Suite 94% (15)
- Director 6% (1)
Employer names and spend open in the full report, along with the other 13 customers.
Everything 16 customers told us about Filevine.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
0 Net Promoter Score, from 16 scored reviews- Promoters 4
- Passives 8
- Detractors 4
Cumulative NPS by month
-1 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 24 across 4 companies.
Praised
- AI-Driven Workflow Expansion
- Broader Adoption Across Practice Areas
- Deeper Industry Integrations
- Deep Operational Integration
Criticised
- Set-Up and Customization Burden
- Integration and Double Entry
- Learning Curve and Administration
- Competitive AI Displacement
What customers say
Renewal intent
Plan to renew 55%Plan to renew, by seniority
- 50% 10 answers
- 100% 1 answer
- 8.2/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Filevine customers
Report
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