Arbolus Intelligence

FIREBASE

firebase.google.com · Mountain View, United States of America

Firebase is a backend-as-a-service platform from Google that provides tools for building, deploying, and scaling web and mobile applications, including real-time databases, authentication, hosting, analytics, and messaging. It serves software developers and product teams who use its cloud-based services to accelerate application development and manage infrastructure on Google Cloud. Firebase generates revenue primarily through usage-based pricing of its cloud services and integrations with Google Cloud Platform.

  • Cloud Infrastructure & Hosting
  • Database & Data Storage
  • No-Code & Low-Code Platforms
Listed in
Revenue
$150.0M
Employees
500
Founded
2011
Headquarters
Mountain View, United States of America

What 76 Arbolus experts think of FIREBASE

Most experts rate Firebase with high NPS (8–10), and among those with spend and renewal data, over 90% express intent to renew. The majority of users report strong ‘stickiness’, with >60% using the platform for over a year and reporting deep integration.Feedback themes center on speed to market, authentic Google brand value, and seamless integration for mobile apps. Negative sentiment exists around unpredictable billing and NoSQL query limitations but is less prevalent. Overall Customer Sentiment:Positive

Who reviewed FIREBASE

Total customers 76 74 current · 2 former
Reviews growth +51 in six months
Seniority of respondents
  • C-Suite 57% (43)
  • Director 18% (14)
  • Manager 25% (19)
Operations Leader C-Suite NPS 8 Will renew Submitted Apr 2026
Founder C-Suite NPS 8 Submitted Sep 2026
Engineering Leader C-Suite NPS 10 Will renew Submitted Sep 2026

Employer names and spend open in the full report, along with the other 73 customers.

Everything 76 customers told us about FIREBASE.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

42 Net Promoter Score, from 76 scored reviews
  • Promoters 39
  • Passives 30
  • Detractors 7

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 6 reviews, accumulated up to each month. Category median 36 across 6 companies.

Praised

  • Enhance Relational Data Capabilities
  • Broader Migration and Hybrid Features
  • More Transparent and Predictable Pricing
  • Integrated Real-time Data Sync

Criticised

  • Enterprise Buyer Pushback on Lock-In
  • Cloud Provider Policy Risks
  • Open-source Competitor Pressure
  • Limited SQL and Reporting Flexibility

What customers say

Integrated Real-time Data Sync
“Firebase gave us true real-time experience with instant data sync across platforms, all out-of-the-box for small teams needing immediate scale.”
Zero Server Maintenance
“With Firebase, I never have to manage servers or deal with backend provisioning—it abstracts the infrastructure, letting me focus on the actual product.”
Speed to Market and Simplicity
“I rely on Firebase for the fastest way to ship mobile or web apps—it handles authentication, database, and hosting without server management, which is critical for MVPs and startups.”

Renewal intent

Plan to renew 74%
  • Will renew 29
  • Undecided 9
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 82% 22 answers
  • Director 70% 10 answers
  • Manager 50% 4 answers
  • Not specified 67% 3 answers
  • 8.7/10 Average score from customers who will renew
  • 7.3/10 Average score from undecided customers
  • 1/10 Average score from customers not renewing

Top alternatives

Most weighed by FIREBASE customers

Report

Customer Report - Oct 2026 Oct 2026 76 + 8

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