Grainger
Bitly is a link management and URL shortening platform that enables businesses and individuals to create, manage, track, and analyze shortened links across digital channels. Its SaaS platform is used for marketing campaigns, social media, and customer communications, generating revenue through subscription plans and enterprise contracts.
- Marketing Analytics & Attribution
- Marketing Automation
- Customer Data Platform
- Revenue
- $60.0M
- Employees
- 250
- Founded
- 2008
- Headquarters
- New York City, United States of America
What 39 Arbolus experts think of Grainger
NPS is strongly positive, with the majority of respondents scoring 8–10 and highlighting product variety, reliability, and sourcing capabilities as core strengths. Renewal intent is high—most high and mid spenders intend to renew, linked to satisfaction with delivery and product breadth. Stickiness is evident in long-term usage (over 80% have been customers for more than a year), with only a minority expressing price-driven switching concerns. Key feedback themes include product variety, sourcing of obsolete items, and delivery performance. The main negative theme is price sensitivity, especially regarding taxes and cost increases.Overall Customer Sentiment: Positive
Who reviewed Grainger
- C-Suite 62% (24)
- Director 24% (9)
- Manager 14% (5)
Employer names and spend open in the full report, along with the other 36 customers.
Everything 39 customers told us about Grainger.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
38 Net Promoter Score, from 39 scored reviews- Promoters 20
- Passives 14
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Feb 8
- May 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 44 across 2 companies.
Praised
- Exceptional Product Sourcing Capabilities
- Product Breadth and One-Stop Shopping
- Simplicity and Efficiency in Purchasing
- AI-Enhanced Sourcing
Criticised
- Customer Service Inconsistency
- Operational Issues with Orders
- Price and Tax Sensitivity
- Price-Driven Switching Risk
What customers say
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 86% 14 answers
- 60% 5 answers
- 33% 3 answers
- 50% 2 answers
- 8.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
Most weighed by Grainger customers
Report
More in Data & Analytics and Marketing & Advertising
Other companies in both categories with a customer report.
For people who use Grainger
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