Intuit QuickBooks Online
Intuit QuickBooks Online is a cloud-based accounting and bookkeeping platform that helps small and mid-sized businesses manage invoicing, expenses, bank reconciliation, payroll integrations, and financial reporting. The product is sold on a subscription basis and serves business owners, accountants, and bookkeepers globally through Intuit’s online ecosystem and app marketplace.
- Accounting & Bookkeeping Software
- Expense Management
- Billing & Subscription Management
- Revenue
- $3.5B
- Employees
- 6,000
- Founded
- 2001
- Headquarters
- Mountain View, United States of America
What 14 Arbolus experts think of Intuit QuickBooks Online
The NPS distribution is skewed positively with several scores at 8–10 indicating a promoter-heavy pool, but with a few NPS values at 6 and one outlier at 4 reflecting detractor sentiment. Renewal intent is generally high among those explicitly stating, but there is a segment uncertain about renewal, particularly among influencers with cost concerns. Most experts indicate QuickBooks Online is deeply embedded after more than a year of use, though some are at pilot or offboarding stages. Major positive themes include automation and ease of use; negatives focus on recurring price increases and perceived lack of feature advancement.Overall Customer Sentiment: Positive
Who reviewed Intuit QuickBooks Online
- C-Suite 92% (13)
- Manager 8% (1)
Employer names and spend open in the full report, along with the other 11 customers.
Everything 14 customers told us about Intuit QuickBooks Online.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
7 Net Promoter Score, from 14 scored reviews- Promoters 5
- Passives 5
- Detractors 4
Cumulative NPS by month
+1 over 6 months- Apr 7
- May 8
- Jun 7
- Jul 7
- Aug 7
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 10 across 4 companies.
Praised
- Bookkeeping Automation
- Time-Saving Expense Management
- Educational Expense Categorization
- Enhanced Expense Education
Criticised
- Perception of Diminishing Value
- Competitor Evaluation
- Switching Risk
- Limited Feature Justification
What customers say
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 75% 4 answers
- 100% 1 answer
- 7.8/10 Average score from customers who will renew
- 4/10 Average score from undecided customers
Top alternatives
Most weighed by Intuit QuickBooks Online customers
Report
More in Data & Analytics and ERP Software
Other companies in both categories with a customer report.
For people who use Intuit QuickBooks Online
Do you use Intuit QuickBooks Online at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 14 customers of Intuit QuickBooks Online have already contributed
Takes a few minutes. Your identity stays anonymous.