Korn Ferry
Korn Ferry is a global organizational consulting firm that provides executive search, talent acquisition, leadership development, and organizational strategy services to enterprises across industries. The company helps clients design organizational structures, define roles and responsibilities, assess and develop leaders, and implement talent and reward programs, generating revenue through consulting engagements, retained search fees, and subscription-based talent and assessment solutions.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $2.9B
- Employees
- 11,000
- Founded
- 1969
- Headquarters
- Los Angeles, United States of America
What 44 Arbolus experts think of Korn Ferry
NPS scores are strongly positive among influencers and users, with a cluster of 9s and 10s dominating the feedback. Renewal intent is high, especially among high spenders and strategic users, with only a minority expressing uncertainty or intent not to renew; those unsure typically cite user experience or AI analytics needs. The majority of users are in advanced implementation stages (>1 year), indicating strong tool stickiness. Key feedback themes emphasize credibility, data-driven frameworks, and deep benchmarking as core strengths, with requests for easier UI and more AI-driven insights as areas for improvement.Overall Customer Sentiment: Positive
Who reviewed Korn Ferry
- C-Suite 77% (34)
- Director 16% (7)
- Manager 7% (3)
Employer names and spend open in the full report, along with the other 41 customers.
Everything 44 customers told us about Korn Ferry.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
51 Net Promoter Score, from 43 scored reviews- Promoters 28
- Passives 9
- Detractors 6
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 30 across 5 companies.
Praised
- Integration with HR Systems
- User Interface Improvements
- AI-Enabled Insights
- Valuable for Complex Roles and Restructuring
Criticised
- Analysis Can Be Time-Consuming
- Lack of AI-Driven Recommendations
- User Experience Needs Improvement
- Data Freshness & Granularity
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 63% 16 answers
- 75% 4 answers
- 100% 1 answer
- 9.3/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by Korn Ferry customers
Report
More in HR & Workforce
Other companies in HR & Workforce with a customer report.
For people who use Korn Ferry
Do you use Korn Ferry at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 44 customers of Korn Ferry have already contributed
Takes a few minutes. Your identity stays anonymous.