LEXOFFICE
lexoffice is a cloud-based accounting and invoicing software platform designed for freelancers, self-employed professionals, and small businesses in Germany, offering tools for bookkeeping, invoicing, expense capture, and tax preparation aligned with local regulations. The company generates revenue through subscription plans for its SaaS products and related add-on services.
- Accounting & Bookkeeping Software
- Tax Automation
- Revenue
- $35.0M
- Employees
- 250
- Founded
- 2012
- Headquarters
- Germany
What 8 Arbolus experts think of LEXOFFICE
The NPS distribution is split: 62.5% of scores are 7 or above, indicating mild promoter sentiment, while extreme scores are limited. Renewal intent reveals divergence: users are generally committed, while influencers range from not sure to negative. 87.5% of customers report more than one year of use, supporting stable stickiness, but pilot-phase rollout is associated with very negative NPS. Key themes: long-term users show moderate positive sentiment, but retention risk focuses on influencer roles.Overall Customer Sentiment: Neutral
Who reviewed LEXOFFICE
- C-Suite 75% (6)
- Director 12% (1)
- Manager 12% (1)
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Sentiment
-12 Net Promoter Score, from 8 scored reviews- Promoters 2
- Passives 3
- Detractors 3
Cumulative NPS by month
-1 over 6 months- Feb 8
- Mar 7
- May 6
- Jun 6
- Jul 6
- Aug 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 2 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 33% 3 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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