NotebookLM
NotebookLM is a Google experimental AI-powered research and note-taking tool that lets users upload documents and sources, then generates summaries, outlines, and answers grounded in those materials. It is aimed at students, researchers, knowledge workers, and content creators who need to synthesize information across multiple documents. The product is offered as a web-based application under the Google brand, likely monetized indirectly as part of Google’s broader ecosystem rather than as a standalone paid product at this stage.
- Generative AI Platforms
- Knowledge Management & Collaboration
- Employees
- 40
- Founded
- 2023
- Headquarters
- Mountain View, United States of America
What 69 Arbolus experts think of NotebookLM
NPS scores are overwhelmingly positive, with the majority of respondents giving NotebookLM ratings of 9 or 10. Renewal intent is high among influencer and technical expert cohorts, especially within pilot and more-than-one-year adoption stages. Stickiness is strongest among users managing research, compliance, and technical documentation. Thematic feedback consistently references strengths in contextual accuracy, transparency, and reduction in manual workload. Main improvement areas cited are enhanced enterprise integrations and automation features.Overall Customer Sentiment: Positive
Who reviewed NotebookLM
- C-Suite 54% (37)
- Director 19% (13)
- Manager 27% (19)
Employer names and spend open in the full report, along with the other 66 customers.
Everything 69 customers told us about NotebookLM.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
60 Net Promoter Score, from 69 scored reviews- Promoters 46
- Passives 19
- Detractors 4
Cumulative NPS by month
+1 over 6 months- May 8
- Jun 8
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 49 across 5 companies.
Praised
- Federated Knowledge Hubs and Automation
- Deeper AI and Real-Time Collaboration
- Expansion to More Workflow Integrations
- Immediate, Verifiable Value Out of the Box
Criticised
- Siloed Projects and No Federated Search
- Limited Enterprise Integration and Automation
- Limited Customization for Internal Workflows
- Competitive Contextual Intelligence
What customers say
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 75% 12 answers
- 80% 5 answers
- 50% 4 answers
- 100% 3 answers
- 9.2/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
Top alternatives
Most weighed by NotebookLM customers
Report
More in Data & Analytics and Workplace & Productivity
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