Arbolus Intelligence

Outreach

outreach.io · Seattle, United States of America

Outreach is a sales engagement and revenue intelligence platform that helps B2B sales teams manage prospecting, automate multi-channel outreach, and forecast pipelines. Its software centralizes email, calls, sequences, and deal management, and uses analytics and AI to improve rep productivity and win rates. The company sells its cloud-based platform to mid-market and enterprise customers on a subscription basis.

  • Sales Engagement & Outreach
  • Sales CRM
  • Revenue Operations
Listed in
Revenue
$250.0M
Employees
1,200
Founded
2014
Headquarters
Seattle, United States of America

What 136 Arbolus experts think of Outreach

NPS scores cluster mainly in the 7-10 (Promoter/Passive) range, with a minority of detractors scoring 4-6. Renewal intent is strong among high spenders and management roles, but lower and more variable among pilot or offboarding users. The vast majority of users report being in the MoreThan1Year implementation stage, indicating high stickiness and ongoing value realization. Qualitative feedback highlights the value of organization, ease of use, and pipeline impact but some concerns remain about innovation pace and support.Overall Customer Sentiment: Positive

Who reviewed Outreach

Total customers 136 124 current · 12 former
Reviews growth +82 in six months
Seniority of respondents
  • C-Suite 67% (91)
  • Director 16% (22)
  • Manager 16% (22)
Revenue Generalist C-Suite NPS 9 Submitted Sep 2026
Product Leader C-Suite NPS 7 Undecided Submitted Jan 2026
Revenue Partner C-Suite NPS 10 Undecided Submitted Dec 2025

Employer names and spend open in the full report, along with the other 133 customers.

Everything 136 customers told us about Outreach.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

8 Net Promoter Score, from 136 scored reviews
  • Promoters 40
  • Passives 68
  • Detractors 28

Cumulative NPS by month

+0 over 6 months
  • Apr 8
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 7 reviews, accumulated up to each month. Category median 30 across 7 companies.

Praised

  • Supports Large-scale Outreach
  • Enables Structured Outbound Sequences
  • Direct Impact on Pipeline Generation
  • Continued AI Integration

Criticised

  • Support Difficulties
  • More Automation Desired
  • Lagging Innovation
  • Multi-feature Competitor Attraction

What customers say

Supports Large-scale Outreach
“We action about 100 accounts per rep per week—it would be very hard to scale our outreach without a platform like this to keep us organized.”
Enables Structured Outbound Sequences
“I rely on Outreach to manage prospecting and sequences, making it much easier to stay organized and consistent with follow-ups.”
Direct Impact on Pipeline Generation
“Generating new business and building pipeline are top priorities, and Outreach lets me structure prospecting so that those goals are met more efficiently.”

Renewal intent

Plan to renew 49%
  • Will renew 28
  • Undecided 16
  • Not renewing 13

Plan to renew, by seniority

  • C-Suite 47% 43 answers
  • Director 80% 5 answers
  • Manager 40% 5 answers
  • Not specified 50% 4 answers
  • 8.1/10 Average score from customers who will renew
  • 7.5/10 Average score from undecided customers
  • 5.3/10 Average score from customers not renewing

Top alternatives

Most weighed by Outreach customers

Report

Customer Report - Oct 2026 Oct 2026 136 + 3

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