Arbolus Intelligence

PayFit

payfit.com · Paris, France

PayFit provides cloud-based payroll and HR software for small and mid-sized businesses, enabling companies to automate payroll processing, manage employee data, absences, and time tracking, and handle compliance with local employment regulations. The platform is tailored to European markets and is sold on a subscription basis to employers across multiple countries.

  • Payroll
  • HRIS & Core HR
Listed in
Revenue
$80.0M
Employees
1,000
Founded
2015
Headquarters
Paris, France

What 13 Arbolus experts think of PayFit

PayFit’s NPS distribution is predominantly positive, with most scores in the 8-10 range and only one notable detractor. Renewal intent is high, with nearly all respondents in longer usage stages planning to renew, while the lone detractor signals churn risk. Stickiness is reinforced by a majority of customers being in the 'More Than 1 Year' implementation stage. Key feedback themes highlight operational efficiency, ease of use, and automation, while uncertainties center on customization and support for complex needs.Overall Customer Sentiment: Positive

Who reviewed PayFit

Total customers 13 12 current · 1 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 92% (12)
  • Manager 8% (1)
Finance Executive C-Suite NPS 2 Not renewing Submitted Apr 2025
People Leader C-Suite NPS 10 Will renew Submitted Dec 2025
Finance Executive C-Suite NPS 9 Will renew Submitted Jun 2026

Employer names and spend open in the full report, along with the other 10 customers.

Everything 13 customers told us about PayFit.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

53 Net Promoter Score, from 13 scored reviews
  • Promoters 8
  • Passives 4
  • Detractors 1

Cumulative NPS by month

+0 over 6 months
  • Mar 8
  • May 8
  • Jun 8
  • Jul 8
  • Sep 8
  • Oct 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 41 across 2 companies.

Praised

  • Broader HR Capabilities
  • Stronger Integrations and Flexible Reporting
  • AI-Driven Payroll Improvements
  • Centralized Data and Improved Organization

Criticised

  • Complex Payroll Needs
  • Customization Limitations
  • Potential Manual Work
  • Better Competitor Automation

What customers say

Centralized Data and Improved Organization
“Using PayFit for payroll and HR tasks has allowed for more accurate processing and a better-organized, centralized workflow.”
Streamlined HR for Small and Growing Businesses
“I see PayFit as ideal for small and growing companies seeking a streamlined HR and payroll solution.”
Payroll Automation and Ease of Use
“I would recommend PayFit for simplifying payroll and employee administration, with payroll automation and reduced admin work being main pros.”

Renewal intent

Plan to renew 75%
  • Will renew 6
  • Undecided 1
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 75% 8 answers
  • 9.3/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers
  • 2/10 Average score from customers not renewing

Top alternatives

Most weighed by PayFit customers

Report

Customer Report - Oct 2026 Oct 2026 13 + 1

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For people who use PayFit

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