Paylocity (Private Mid-Market Segment / Carve-Out Potential)
Paylocity is a provider of cloud-based payroll and human capital management software for mid-sized and larger organizations, offering solutions for payroll processing, HR administration, benefits, time and attendance, and employee engagement. The company sells its platform on a subscription basis, primarily to U.S. employers across a wide range of industries, and generates revenue through recurring software fees and related services. Its products are delivered as a SaaS platform accessed via web and mobile applications.
- Payroll
- HRIS & Core HR
- Revenue
- $1.2B
- Employees
- 6,500
- Founded
- 1997
- Headquarters
- Schaumburg, United States of America
What 85 Arbolus experts think of Paylocity (Private Mid-Market Segment / Carve-Out Potential)
NPS scores cluster from 6 to 10, with a majority of responses rating 8 or higher. Renewal intent is generally strong among influencers and high spenders, though some uncertainty remains among lower NPS or pilot-stage users. The bulk of the user base is past go-live, with most reporting stable or deepening product adoption. Common positive feedback highlights mid-market fit, payroll reliability, and ease of use, while negative themes include reporting module limitations and integration complexity for multi-entity or global requirements.Overall Customer Sentiment: Positive
Who reviewed Paylocity (Private Mid-Market Segment / Carve-Out Potential)
- C-Suite 82% (70)
- Director 13% (11)
- Manager 5% (4)
Employer names and spend open in the full report, along with the other 82 customers.
Everything 85 customers told us about Paylocity (Private Mid-Market Segment / Carve-Out Potential).
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
22 Net Promoter Score, from 85 scored reviews- Promoters 37
- Passives 30
- Detractors 18
Cumulative NPS by month
+2 over 6 months- May 6
- Jun 6
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 22 across 4 companies.
Praised
- Ease of Payroll and HR Integration
- Mid-Market Fit and Consolidation Value
- Employee Self-Service and Workflow Automation
- AI-driven HR Assistance and Automation
Criticised
- Basic and Limited Employee App
- Unintuitive Reporting and System Bugs
- Fragmented Database Structure
- Switch Risk from AI and Advanced Functionality
What customers say
Renewal intent
Plan to renew 45%Plan to renew, by seniority
- 42% 31 answers
- 57% 7 answers
- 50% 2 answers
- 8.8/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 5.2/10 Average score from customers not renewing
Top alternatives
Most weighed by Paylocity (Private Mid-Market Segment / Carve-Out Potential) customers
Report
More in Workplace & Productivity and ERP Software
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