Prometheus Group
Prometheus Group provides enterprise asset management and maintenance operations software that helps industrial companies plan, schedule, execute, and track maintenance work across plants and facilities, primarily for users of SAP, Oracle, and IBM EAM/ERP systems. Its platform supports work management, shutdowns and turnarounds, mobility, and contractor management to improve asset reliability and maintenance productivity. The company generates revenue through software licenses and subscriptions, along with related implementation and support services for asset-intensive industries such as oil and gas, utilities, chemicals, and manufacturing.
- Asset Performance Management
- IT Consulting & Implementation
- Business Process Management
- Revenue
- $350.0M
- Employees
- 1,500
- Founded
- 1998
- Headquarters
- Raleigh, United States of America
What 23 Arbolus experts think of Prometheus Group
NPS scores are predominantly positive, with 80% of responses in the 8–10 range. Renewal intent is high among large-scale and mature deployments, with most high spenders confirming continued investment or expansion. Stickiness is strong, especially for organizations that have passed pilot to full operational rollout. The main positive themes are SAP integration, productivity gains, and mobile usability, while recurring concerns focus on the evolving nature of AI features and some implementation complexity. The customer base is heavily weighted toward large enterprises, which typically report a positive trajectory.Overall Customer Sentiment: Positive
Who reviewed Prometheus Group
- C-Suite 57% (13)
- Director 39% (9)
- Manager 4% (1)
Employer names and spend open in the full report, along with the other 20 customers.
Everything 23 customers told us about Prometheus Group.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
26 Net Promoter Score, from 23 scored reviews- Promoters 8
- Passives 13
- Detractors 2
Cumulative NPS by month
-1 over 6 months- Mar 9
- Apr 9
- May 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 11 reviews, accumulated up to each month. Category median 26 across 11 companies.
Praised
- Broader Rollout and Modular Additions
- Expansion of Use Cases
- Specialized Module Deployment
- Deep SAP and ERP Integration
Criticised
- Dependency on Data Quality
- AI Capabilities Not Mature
- Complex Implementation
- AI-Driven Competitive Displacement
What customers say
Renewal intent
Plan to renew 72%Plan to renew, by seniority
- 70% 10 answers
- 86% 7 answers
- 0% 1 answer
- 8.5/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
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