proSapient Limited
proSapient Limited provides an expert network and primary research platform that connects investors, consultants, and corporate clients with industry experts, facilitates surveys, and supports qualitative and quantitative research projects. Its software streamlines expert sourcing, compliance, scheduling, and payments while offering tools for managing research workflows and insights. The company generates revenue through fees on expert consultations, surveys, and subscription or project-based access to its research platform and services.
- Knowledge Management & Collaboration
- IT Consulting & Implementation
- Revenue
- $45.0M
- Employees
- 350
- Founded
- 2017
- Headquarters
- Londonderry County Borough, United Kingdom
What 27 Arbolus experts think of proSapient Limited
NPS scores range from 0 to 10, with a cluster at 7-10 (70% of responses), averaging to moderately positive overall sentiment. Renewal intent is mostly "Not Sure" (75%), indicating risk of churn or expansion pause, despite high NPS among many. Stickiness is moderate, with 42% in MoreThan1Year stage, 31% in LessThan1Year, and 26% in Pilot. Key themes are strong satisfaction from active users, but renewal uncertainty limits predictability of long-term customer retention.Overall Customer Sentiment: Positive
Who reviewed proSapient Limited
- C-Suite 85% (23)
- Director 11% (3)
- Manager 4% (1)
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Sentiment
18 Net Promoter Score, from 27 scored reviews- Promoters 10
- Passives 12
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 7
- Aug 8
- Sep 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 35 across 5 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 15%Plan to renew, by seniority
- 18% 11 answers
- 0% 2 answers
- 8/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
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