Qualtrics
Qualtrics is an experience management software company that provides a cloud platform for collecting, analyzing, and acting on customer, employee, product, and brand feedback. Its tools are used by enterprises, governments, and academic institutions to design surveys, measure satisfaction and engagement, and integrate insights into operational systems. The company generates revenue through subscription-based SaaS licenses and related services.
- Product Analytics & Feedback
- Business Intelligence & Dashboards
- Revenue
- $1.6B
- Employees
- 5,000
- Founded
- 2002
- Headquarters
- Provo, United States of America
What 107 Arbolus experts think of Qualtrics
NPS scores are concentrated in the 8–10 range (approx. 54%), reflecting notable satisfaction. Renewal intent is high among top spenders and established users, with 22% of insights reporting 'Yes' to renewal, and only a small segment indicating 'No'. Stickiness is strong with the majority reporting implementation beyond one year, and only minor instances of offboarding. Lower NPS and uncertain renewals are connected to pilot-stage adoption and early lifecycle users.Overall Customer Sentiment: Positive
Who reviewed Qualtrics
- C-Suite 69% (74)
- Director 21% (22)
- Manager 10% (11)
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Sentiment
24 Net Promoter Score, from 105 scored reviews- Promoters 42
- Passives 47
- Detractors 16
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 9 reviews, accumulated up to each month. Category median 24 across 9 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 48%Plan to renew, by seniority
- 48% 46 answers
- 44% 18 answers
- 75% 4 answers
- 33% 3 answers
- 8.4/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
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