Arbolus Intelligence

ResMed

resmed.com · San Diego, United States of America

ResMed is a global medical technology company that develops, manufactures, and sells cloud-connected devices and software for the diagnosis, treatment, and management of sleep apnea, chronic obstructive pulmonary disease (COPD), and other respiratory conditions. It serves sleep labs, hospitals, home medical equipment providers, and patients worldwide through a mix of device sales, consumables, and subscription-based digital health and SaaS solutions. The company also offers out-of-hospital care management platforms for providers and payers to monitor and manage chronic disease populations remotely.

  • Electronic Health Records
  • Patient Engagement & Telehealth
  • Clinical Trial & Research Software
Listed in
Revenue
$4.4B
Employees
10,500
Founded
1989
Headquarters
San Diego, United States of America

What 20 Arbolus experts think of ResMed

NPS scores skew high, with 72% in the promoter range (scores 8-10) and no visible detractors. Long-term use is widespread, with over 90% of respondents reporting implementation stages of more than one year. Strong renewal intent is present among high-spender influencers, while some uncertainty remains for users with moderate spend. Customer sentiment emphasizes ResMed's reliability, global presence, and strong brand—although minor technical gaps are referenced. Overall Customer Sentiment: Positive

Who reviewed ResMed

Total customers 20 20 current · 0 former
Reviews growth +17 in six months
Seniority of respondents
  • C-Suite 55% (11)
  • Director 10% (2)
  • Manager 35% (7)
People Manager C-Suite NPS 10 Submitted Sep 2026
Operations Leader Director NPS 7 Submitted Aug 2026
Operations Leader Manager NPS 8 Submitted Aug 2026

Employer names and spend open in the full report, along with the other 17 customers.

Everything 20 customers told us about ResMed.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

65 Net Promoter Score, from 20 scored reviews
  • Promoters 13
  • Passives 7
  • Detractors 0

Cumulative NPS by month

-1 over 6 months
  • Aug 10
  • Dec 10
  • Jan 9
  • Aug 8
  • Sep 9
  • Oct 9

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 41 across 2 companies.

Praised

  • Ease of Use for Technicians
  • Remote Monitoring Capabilities
  • Global Brand and Ubiquity
  • Precision AI-Assisted Diagnostics

Criticised

  • Competitive AI Precision
  • Regulatory Barriers to Automation
  • Ease and Ergonomics of Competing Solutions
  • Inability to Serve Particular Treatment Cases

What customers say

Ease of Use for Technicians
“I appreciate how easy it is for technicians to use, with fast downloads and straightforward information access for technical work.”
Remote Monitoring Capabilities
“I find the remote follow-up feature very practical, enabling adjustments and reports at a distance for patient monitoring.”
Global Brand and Ubiquity
“I see it as a globally recognized tool—very well-known, reliable, fast, easy to use, and essential for professionals.”

Renewal intent

Plan to renew 63%
  • Will renew 5
  • Undecided 3
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 60% 5 answers
  • Manager 67% 3 answers
  • 9.6/10 Average score from customers who will renew
  • 8.3/10 Average score from undecided customers

Top alternatives

Most weighed by ResMed customers

Report

Customer Report - Oct 2026 Oct 2026 20 + 1

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