Arbolus Intelligence

Retool

retool.com · San Francisco, United States of America

Retool is a software company that provides a low-code development platform for building internal business applications using a drag-and-drop interface connected to databases and APIs. It serves engineering, operations, and data teams at startups through large enterprises, helping them rapidly create admin panels, dashboards, and workflows without extensive front-end development. The company generates revenue through subscription plans for its cloud service and licenses for self-hosted and enterprise deployments.

  • No-Code & Low-Code Platforms
  • Workflow Automation
  • Business Intelligence & Dashboards
Listed in
Revenue
$120.0M
Employees
550
Founded
2017
Headquarters
San Francisco, United States of America

What 31 Arbolus experts think of Retool

NPS scores are mostly in the 7–9 (promoter) range, with the majority expressing high satisfaction for rapid deployment and flexibility. Renewal intent is strong among mature customers; newer or pilot users show some uncertainty. Most users report high stickiness, remaining engaged beyond a year. Main feedback themes highlight efficiency gains and easy integrations, with performance at scale and some early-stage bugs cited as cons. Overall Customer Sentiment: Positive

Who reviewed Retool

Total customers 31 28 current · 3 former
Reviews growth +21 in six months
Seniority of respondents
  • C-Suite 55% (17)
  • Director 34% (11)
  • Manager 10% (3)
Revenue Partner Director NPS 9 Submitted Aug 2026
Engineering Engineer Director NPS 8 Will renew Submitted May 2026
Not specified Manager NPS 8 Submitted May 2026

Employer names and spend open in the full report, along with the other 28 customers.

Everything 31 customers told us about Retool.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

35 Net Promoter Score, from 31 scored reviews
  • Promoters 12
  • Passives 18
  • Detractors 1

Cumulative NPS by month

+0 over 6 months
  • Apr 8
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 5 reviews, accumulated up to each month. Category median 36 across 5 companies.

Praised

  • Easy Integration and Data Connectivity
  • Rapid Internal Tool Development
  • Empowering Non-Technical Teams
  • Broader Integration and Audit Capabilities

Criticised

  • Early-Stage Bugs and Coordination
  • Performance at Scale
  • Learning Curve Beyond Visual Builder
  • Internal Build Preference as Complexity Increases

What customers say

Easy Integration and Data Connectivity
“It integrates quickly with our database and APIs, enabling operational dashboards and workflows without custom UI builds for every new tool.”
Rapid Internal Tool Development
“I can connect our databases and build working admin panels for ops and support teams without a heavy engineering lift, and see results in days instead of weeks.”
Empowering Non-Technical Teams
“Other teams can modify and own internal tools after the initial setup, freeing engineering from ongoing, small upgrade requests.”

Renewal intent

Plan to renew 76%
  • Will renew 13
  • Undecided 3
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 70% 10 answers
  • Director 83% 6 answers
  • Not specified 100% 1 answer
  • 8.4/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers
  • 9/10 Average score from customers not renewing

Top alternatives

Most weighed by Retool customers

Report

Customer Report - Oct 2026 Oct 2026 31 + 2

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