RingCentral
RingCentral is a cloud communications and collaboration company that provides unified communications-as-a-service (UCaaS), including business phone systems, video meetings, messaging, and contact center solutions for organizations of all sizes. Its platform integrates voice, SMS, fax, and team messaging with business applications to support remote and hybrid work. The company generates revenue primarily through subscription-based SaaS licenses and related services sold to businesses and enterprises globally.
- Communications & Meetings
- Contact Center Software
- Revenue
- $2.2B
- Employees
- 4,000
- Founded
- 1999
- Headquarters
- Belmont, United States of America
What 71 Arbolus experts think of RingCentral
NPS scores are clustered predominantly in the 8–10 range, with the majority expressing satisfaction and ease of recommending RingCentral to peers. Strong renewal intent is observed among high spenders and established customers, but a minority of responses cite the potential to switch if competitors offer superior analytics, integration, or pricing. Stickiness is highest among organizations with embedded workflows and global operations. Key positive themes include reliability, global reach, and unified communications; common pain points cited are cost at scale, limitations in automation, and integration depth compared to certain competitors.Overall Customer Sentiment: Positive
Who reviewed RingCentral
- C-Suite 78% (55)
- Director 16% (11)
- Manager 6% (4)
Employer names and spend open in the full report, along with the other 68 customers.
Everything 71 customers told us about RingCentral.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
35 Net Promoter Score, from 71 scored reviews- Promoters 35
- Passives 26
- Detractors 10
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 35 across 5 companies.
Praised
- Comprehensive Analytics Suite
- Enhance Cross-Platform Integration
- Expand AI-Driven Automation
- Scalable for Hybrid Work
Criticised
- Escalating Costs at Scale
- Competitive Switching Risk
- Integration Limitations
- Cost Scaling Concerns
What customers say
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 70% 30 answers
- 33% 6 answers
- 100% 1 answer
- 50% 2 answers
- 8.8/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by RingCentral customers
Report
More in Workplace & Productivity and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use RingCentral
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