Sales Force
Salesforce is a global cloud software company that provides customer relationship management (CRM) and related sales, service, marketing, and analytics applications to businesses of all sizes. It generates revenue through subscriptions to its SaaS platforms and related professional services. The salesforce.fr domain is a localized French presence of the broader Salesforce organization.
- Sales CRM
- Marketing Automation
- Customer Support & Help Desk
- Revenue
- $35.0B
- Employees
- 80,000
- Founded
- 1999
- Headquarters
- San Francisco, United States of America
What 58 Arbolus experts think of Sales Force
NPS distribution is skewed positive, with most scores between 7 and 10, indicating high customer satisfaction. Renewal intent is strong among mid-to-high spenders and influencer roles, though some uncertainty exists among lower spend brackets and users concerned with system complexity. The majority have been implemented for more than 1 year, highlighting stickiness. Main expert feedback themes include appreciation for breadth of functionality, integration strength, but frustration with administrative burden.Overall Customer Sentiment: Positive
Who reviewed Sales Force
- C-Suite 58% (34)
- Director 30% (17)
- Manager 12% (7)
Employer names and spend open in the full report, along with the other 55 customers.
Everything 58 customers told us about Sales Force.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
37 Net Promoter Score, from 58 scored reviews- Promoters 29
- Passives 22
- Detractors 7
Cumulative NPS by month
+0 over 6 months- Aug 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 10 reviews, accumulated up to each month. Category median 28 across 10 companies.
Praised
- Robust, Scalable CRM Platform
- Critical Pipeline and Relationship Management
- Comprehensive Integration Capabilities
- Deeper Predictive Analytics and Forecasting
Criticised
- Training and Adoption Weakness
- User Resistance to Excessive Complexity
- Switching Risk from Simpler AI-Native Solutions
- Training and Rollout Challenges
What customers say
Renewal intent
Plan to renew 65%Plan to renew, by seniority
- 56% 18 answers
- 85% 13 answers
- 33% 3 answers
- 8.5/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by Sales Force customers
Report
More in Marketing & Advertising and Customer Support
Other companies in both categories with a customer report.
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