Arbolus Intelligence

Siebel

siebel.com · Austin, United States of America

Siebel Systems was a software company that developed and sold enterprise customer relationship management (CRM) applications for large organizations across industries, generating revenue primarily through software licenses, maintenance, and professional services. The company’s products supported sales, marketing, and customer service operations and were typically implemented on-premise or in hosted environments. Siebel Systems was acquired by Oracle Corporation in 2006 and now exists as the Siebel CRM product line within Oracle.

  • Sales CRM
  • Customer Support & Help Desk
  • Marketing Automation
Listed in
Revenue
$600.0M
Employees
2,000
Founded
1993
Headquarters
Austin, United States of America

What 11 Arbolus experts think of Siebel

NPS scores reflect a generally positive impression, with a cluster between 7-10, indicating satisfied but pragmatic users. Renewal intent is split: one high-spend influencer expects to renew, while one signals clear intent to leave, pointing to strategic reassessment pressures. Most respondents are advanced in implementation—over 57% with more than one year on Siebel—and qualitative themes highlight strong process control and reliability as positives, offset by concerns over modernization speed and system flexibility. Overall Customer Sentiment: Positive

Who reviewed Siebel

Total customers 11 10 current · 1 former
Reviews growth +11 in six months
Seniority of respondents
  • C-Suite 64% (7)
  • Manager 36% (4)
Data Leader C-Suite NPS 1 Submitted Sep 2026
Product Leader Manager NPS 8 Submitted Jul 2026
Operations Manager Manager NPS 8 Submitted Jul 2026

Employer names and spend open in the full report, along with the other 8 customers.

Everything 11 customers told us about Siebel.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

9 Net Promoter Score, from 11 scored reviews
  • Promoters 3
  • Passives 6
  • Detractors 2

Cumulative NPS by month

+2 over 5 months
  • May 5
  • Jun 6
  • Jul 8
  • Sep 7
  • Oct 7

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 28 across 4 companies.

Praised

  • Cloud Migration Potential
  • AI-Driven Value
  • Process Automation
  • Scalability and Stability

Criticised

  • High Customization and Complexity
  • Outdated User Experience
  • Implementation Complexity
  • Migration to Cloud Competitors

What customers say

Scalability and Stability
“I recommend Siebel for organizations with highly customized business processes and mature enterprise implementations due to its stability and proven scalability.”
Comprehensive Functionality
“Siebel's depth of CRM functionality and support for complex products, customer hierarchies, and integrated service interactions is critical in telecom.”
Enterprise Process Control
“I have relied on Siebel in complex enterprise environments where its process control supports intricate customer, sales, and service workflows at scale.”

Renewal intent

Plan to renew 33%
  • Will renew 1
  • Undecided 1
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 50% 2 answers
  • Manager 0% 1 answer
  • 9/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers
  • 5/10 Average score from customers not renewing

Top alternatives

Most weighed by Siebel customers

Report

Customer Report - Oct 2026 Oct 2026 11 + 1

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