Arbolus Intelligence

SLATE CRM

slate.org · Watertown, United States of America

Slate CRM is a customer relationship management platform designed primarily for higher education institutions to manage admissions, enrollment, and student engagement workflows. The software centralizes communications, application tracking, and relationship data for prospective and current students, enabling universities and schools to streamline recruitment and admissions processes. Slate generates revenue through subscription licensing and related services to educational organizations.

  • Sales CRM
  • Marketing Automation
  • Customer Success Software
Listed in
Revenue
$90.0M
Employees
450
Founded
2012
Headquarters
Watertown, United States of America

What 14 Arbolus experts think of SLATE CRM

SLATE CRM shows a strong NPS profile, with the majority of experts assigning scores of 8-10, and only a minority at 7. Renewal intent is high among major customers and spenders, with some uncertainty among lower spend brackets. Most customers are either in advanced implementation stages or have been using the platform for more than a year, further indicating stickiness. Key expert themes highlight the value of user-friendly workflows, admissions management, and document handling, while reporting complexity and limited customizability are common concerns.Overall Customer Sentiment: Positive

Who reviewed SLATE CRM

Total customers 14 12 current · 2 former
Reviews growth +12 in six months
Seniority of respondents
  • C-Suite 71% (10)
  • Director 14% (2)
  • Manager 14% (2)
Operations Leader Director NPS 8 Submitted Jun 2026
Operations Ops C-Suite NPS 10 Will renew Submitted Jul 2026
People Partner Manager NPS 8 Undecided Submitted Jul 2026

Employer names and spend open in the full report, along with the other 11 customers.

Everything 14 customers told us about SLATE CRM.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

35 Net Promoter Score, from 14 scored reviews
  • Promoters 5
  • Passives 9
  • Detractors 0

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 30 across 4 companies.

Praised

  • End-to-End Workflow Integration
  • Cross-Platform Communication
  • Reporting and Analytics Improvements
  • User-Friendly Admissions Workflow

Criticised

  • Limited Form Customization
  • Reporting Complexity
  • Interdepartmental Platform Changes
  • Shared Platform Change Risks

What customers say

User-Friendly Admissions Workflow
“I find that admissions functionality is very user friendly, making information and documents easy to access and share among team members.”
Document and Communication Integration
“We use SLATE to upload, check, and share documents internally and directly communicate outcomes to students through the portal.”
Critical to Admissions Priorities
“SLATE is critical for us as an admissions team because it allows for smooth application receipt, review, offer communication, and student document handling.”

Renewal intent

Plan to renew 63%
  • Will renew 5
  • Undecided 3
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 71% 7 answers
  • Manager 0% 1 answer
  • 9.2/10 Average score from customers who will renew
  • 7.7/10 Average score from undecided customers

Top alternatives

Most weighed by SLATE CRM customers

Report

Customer Report - Oct 2026 Oct 2026 14 + 1

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