SugarCRM, Inc.
SugarCRM, Inc. provides customer relationship management (CRM) software that helps businesses manage sales, marketing, and customer service activities. Its platform offers tools for pipeline management, marketing automation, customer support, and analytics, delivered primarily as a cloud-based subscription. The company serves mid-market and enterprise customers across multiple industries through direct sales and partners.
- Sales CRM
- Marketing Automation
- Customer Support & Help Desk
- Revenue
- $90.0M
- Employees
- 550
- Founded
- 2004
- Headquarters
- Cupertino, United States of America
What 19 Arbolus experts think of SugarCRM, Inc.
Expert sentiment for SugarCRM reflects a bimodal NPS distribution, with clusters of strong advocates (NPS 8–9) among high spenders and influencers, and notable neutrality or mild detractors (NPS 5–6) among users concerned about modernization or complex needs. Renewal intent is high among satisfied, long-standing users, but a portion of customers—especially larger or more rapidly evolving organizations—express uncertainty or intent to explore alternatives due to platform gaps. Stickiness is strong among those integrated for more than a year, with recurring mention of critical workflow reliance. Key feedback themes include cost-effectiveness, flexibility, ease of internal management, but also concerns about feature pace and integration.Overall Customer Sentiment: Neutral to Moderately Positive
Who reviewed SugarCRM, Inc.
- C-Suite 83% (16)
- Director 11% (2)
- Manager 6% (1)
Employer names and spend open in the full report, along with the other 16 customers.
Everything 19 customers told us about SugarCRM, Inc..
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-11 Net Promoter Score, from 18 scored reviews- Promoters 5
- Passives 6
- Detractors 7
Cumulative NPS by month
+0 over 6 months- Dec 7
- Feb 7
- Mar 7
- Apr 7
- Jul 7
- Sep 7
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 30 across 7 companies.
Praised
- Internal Control and Reduced Overhead
- Flexible and Cost-Effective for Complex Workflows
- Customizable to Fit Multi-Divisional Requirements
- Tapping Growth from Division Expansion
Criticised
- Reliability and Price Pressure
- Rising Total Cost of Ownership
- Switching Risk to Modern SaaS Competitors
- Integration and Usability Limitations
What customers say
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 73% 11 answers
- 0% 2 answers
- 0% 1 answer
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 5.7/10 Average score from customers not renewing
Top alternatives
Most weighed by SugarCRM, Inc. customers
Report
More in Data & Analytics and Customer Support
Other companies in both categories with a customer report.
For people who use SugarCRM, Inc.
Do you use SugarCRM, Inc. at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 19 customers of SugarCRM, Inc. have already contributed
Takes a few minutes. Your identity stays anonymous.