Taxware LP, A First Data Company
Taxware LP was a tax compliance software provider that offered sales, use, and value-added tax calculation and reporting solutions for businesses, and it was acquired and integrated into First Data and later ADP’s broader payroll and tax services portfolio. The company’s products were used by enterprises to automate indirect tax determination and filing across multiple jurisdictions. Today, its capabilities are effectively part of ADP’s tax and payroll technology offerings for employers.
- Tax Automation
- Payroll
- IT Consulting & Implementation
- Revenue
- $250.0M
- Employees
- 2,000
- Founded
- 1979
- Headquarters
- Alpharetta, United States of America
What 81 Arbolus experts think of Taxware LP, A First Data Company
NPS scores are skewed towards high marks, with over 60% of responses at 8 or above, signaling strong overall advocacy, especially among enterprise buyers. Renewal intent is generally robust among high spenders and complex organizations, although some Users and Influencers report hesitancy due to rigidity or support concerns. Stickiness is strongest with customers in multi-year implementation stages. Key themes include trust in compliance outcomes, value of integration, and concerns about inflexibility or unclear support ownership.Overall Customer Sentiment: Positive
Who reviewed Taxware LP, A First Data Company
- C-Suite 73% (59)
- Director 23% (19)
- Manager 4% (3)
Employer names and spend open in the full report, along with the other 78 customers.
Everything 81 customers told us about Taxware LP, A First Data Company.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
3 Net Promoter Score, from 81 scored reviews- Promoters 30
- Passives 24
- Detractors 27
Cumulative NPS by month
-1 over 6 months- Apr 8
- May 8
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 24 across 4 companies.
Praised
- Integration with Broader Systems
- International Payroll Reliability
- Enterprise Compliance Strength
- Enhanced Service Ownership
Criticised
- Fragmented Support Experience
- Rigid Processes
- Complex Implementation
- Unified Platforms from Competitors
What customers say
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 45% 22 answers
- 14% 7 answers
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 6.4/10 Average score from undecided customers
- 3.9/10 Average score from customers not renewing
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