WARTSILA
Wärtsilä is a global technology company that provides power solutions and lifecycle services for the marine and energy markets, including ship engines and propulsion systems, power plant equipment, and related digital and maintenance services. It serves shipowners, shipyards, utilities, independent power producers, and industrial customers worldwide. The company generates revenue through the sale of equipment, long-term service agreements, and performance-based lifecycle solutions.
- Energy & Utilities Operations Software
- Asset Performance Management
- IT Consulting & Implementation
- Revenue
- $6.2B
- Employees
- 17,500
- Founded
- 1834
- Headquarters
- Helsinki, Finland
What 21 Arbolus experts think of WARTSILA
NPS scores are strongly positive overall, with 56% scoring 8–10 and only 12% scoring 5. Renewal intent is split: 3 report 'Yes', 3 report 'No', and the remainder are unsure, signaling some retention risk. 100% of responses come from customers with more than one year of implementation, demonstrating robust stickiness despite renewal uncertainty. Main positive themes are ease of use, performance, and long-term integration; main negative is pricing. Overall Customer Sentiment: Moderately Positive
Who reviewed WARTSILA
- C-Suite 62% (13)
- Director 19% (4)
- Manager 19% (4)
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Sentiment
23 Net Promoter Score, from 21 scored reviews- Promoters 7
- Passives 12
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Jan 8
- Mar 8
- May 8
- Jun 8
- Jul 8
- Aug 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 26 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 13% 8 answers
- 67% 3 answers
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 8.2/10 Average score from undecided customers
- 5.7/10 Average score from customers not renewing
Top alternatives
Most weighed by WARTSILA customers
More in Consulting & Professional Services and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
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